ARIENNE ASHLEY JAMES
La Mesa
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
15
15
years of professional experience
Work History
Concierge Specialist
Rue Gilt Groupe
2020.08 - 2021.11
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Insurance Follow-up
Parallon Business Solutions
2018.06 - 2020.08
- Reviewed 400 patient cases per week and verified insurance coverage information
- Streamlined processing times for insurance claims by collaborating with billing departments to ensure proper documentation and coding practices were followed.
- Supported team members in claim follow-up efforts, contributing to overall departmental success through proactive collaboration and information sharing.
Patient Care Representative
Epic Medical Solutions
2016.04 - 2018.02
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Meticulously identified and rectified inconsistencies, deficiencies, and discrepancies in medical documentation.
Manager
LPT Retail Management Services
2014.05 - 2015.08
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Online Sales Representative
GC Services
2009.11 - 2013.05
- Helped team achieve and maintain weekly, monthly, and quarterly goals.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Boosted online sales by developing and implementing effective digital marketing strategies.
Nursing Rehabilitation Technician
HealthSouth Rehabilitation Hospital
2007.05 - 2009.07
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Performed direct patient care aimed at increasing comfort, psycho, social, and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation, and safety.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
Education
Bachelor of Science - Human Resource Management
Grand Canyon University
Phoenix, AZSkills
- Customer Relations
- HR policies and procedures
- Training and mentoring
- Recruiting
- Diversity and Inclusion
- Onboarding and Orientation
- Employee Retention
Timeline
Concierge Specialist
Rue Gilt Groupe
2020.08 - 2021.11
Insurance Follow-up
Parallon Business Solutions
2018.06 - 2020.08
Patient Care Representative
Epic Medical Solutions
2016.04 - 2018.02
Manager
LPT Retail Management Services
2014.05 - 2015.08
Online Sales Representative
GC Services
2009.11 - 2013.05
Nursing Rehabilitation Technician
HealthSouth Rehabilitation Hospital
2007.05 - 2009.07
Bachelor of Science - Human Resource Management
Grand Canyon University
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