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Arielle Secord
Timmins
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Bartender
Casey's Grill Bar
01.2023 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Pizza Hut
08.2022 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bookkeeper
Food Basics
10.2021 - 07.2022
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Reconciled and corrected issues with financial records.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Cashier Supervisor
Food Basics
06.2019 - 10.2021
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Babysitter
Garry Secord
06.2016 - 08.2016
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
Education
High School Diploma -
Timmins High & Vocational School
Timmins, ON06-2021
Skills
- Strong work ethic
- Exceptional customer service
- Team player
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Multitasking
- Cool under pressure
Certification
- Smart Serve February 2021
Interests
Timeline
Server/Bartender
Casey's Grill Bar
01.2023 - Current
Server
Pizza Hut
08.2022 - 01.2023
Bookkeeper
Food Basics
10.2021 - 07.2022
Cashier Supervisor
Food Basics
06.2019 - 10.2021
Babysitter
Garry Secord
06.2016 - 08.2016
- Smart Serve February 2021
High School Diploma -
Timmins High & Vocational School
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