Arielle Santos
Etobicoke
Summary
Extremely efficient manager with 4+ years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership. Seeking opportunities that fosters the growth of new and existing skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Olly Fresco's
01.2025 - Current
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored progress by establishing plans, budgets and measuring results.
Catering Manager
Mr. Corn
Toronto
04.2024 - 10.2024
- Developed strategies to maximize customer satisfaction and increase sales in catering services.
- Ensured the quality of ingredients used in meals served at catered events.
- Supervised servers during catered events to ensure high standards of service were met.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Reviewed invoices from vendors after each event and approved payment when appropriate.
Pastry Chef
Montesanto Bakery
Etobicoke
05.2023 - 08.2023
- Developed unique recipes for pastries and desserts, using seasonal ingredients.
- Prepared doughs, fillings and icings according to recipes.
- Monitored food quality and safety standards in the kitchen.
- Ensured proper storage of products to prevent spoilage or contamination.
- Maintained a clean working environment by adhering to health and safety regulations.
Production Manager
Mastro Vinci
Brantford
03.2021 - 05.2023
- Developed and implemented production schedules to ensure timely completion of projects.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
Pastry Cook
BUCA
01.2016 - 02.2018
- Coordinated supplies, placed orders and managed stock on hand for bakery.
- Weighed out portions of ingredients to prepare batters or doughs for various baked goods.
- Measured ingredients required for specific food items being prepared.
- Operated ovens, mixers, grinders and other kitchen equipment as needed.
- Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
- Organized baking supplies including flour, sugar, spices and flavorings into designated storage areas.
- Collaborated with the executive chef to pair desserts with menu items for optimal dining experience.
Education
Associate of Arts - Culinary And Nutrition Management
George Brown College
Toronto, ON06-2017
Skills
- Excellent analytical and problem-solving skills
- Strong written and verbal skills to communicate with all levels of the organization and its executive team
- Strong leadership skills and the ability to motivate employees
- Ability to multi-task and manage multiple priorities simultaneously in order to meet deadlines
- Able to work in a fast-paced work environment and have good attention to detail
- Strong knowledge of continuous improvement tools and methodology
Languages
English
Native/ Bilingual
Tagalog
Full Professional
French
Limited
Certification
- Smart Serve
- Food Safety
- CPR / First Aid
- WHMIS
References
References available upon request.
Timeline
General Manager
Olly Fresco's
01.2025 - Current
Catering Manager
Mr. Corn
04.2024 - 10.2024
Pastry Chef
Montesanto Bakery
05.2023 - 08.2023
Production Manager
Mastro Vinci
03.2021 - 05.2023
Pastry Cook
BUCA
01.2016 - 02.2018
Associate of Arts - Culinary And Nutrition Management
George Brown College
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