Arielle Ndaya
Toronto,Canada
Summary
Dynamic and results-driven professional with extensive experience at Boka Cosmetics, excelling in customer service and appointment scheduling. Proven ability to enhance client satisfaction through personalized beauty consultations and effective team collaboration. Skilled in cash management and adept at resolving customer inquiries, ensuring a seamless and enjoyable experience for all clients. Responsible and friendly professional makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Overview
6
6
years of professional experience
Work History
Client Beauty Advisor
Boka Cosmetics
Toronto, Ontario
07.2023 - 01.2025
- Warmly welcomed clients and created a positive, professional atmosphere.
- Provided personalized advice on beauty treatments and products to meet clients' needs.
- Managed appointment scheduling while ensuring timely and smooth client experiences.
- Educated clients about available services and answered all related questions.
- Maintained a clean and inviting front desk area to enhance customer satisfaction.
- Collaborated closely with estheticians to deliver high-quality, seamless services.
CASHIER
Kin Marche
Kinshasa
09.2022 - 02.2023
- Welcoming and assisting customers
- Processing purchases and managing payments
- Managing the cash register and financial transactions
- Checking and counting the cash at the beginning and end of the shift
- Maintaining a clean and organized workspace
FRONT DESK
Vodacom
Kinshasa
01.2022 - 08.2022
- Welcoming visitors and providing direction
- Managing phone calls and handing inquiries
- Receiving, sorting, and distributing mails and packages
- Assisting with basic administrative assistance
- Scheduling appointments and maintaining visitors logs
- Ensuring the reception area remains organized and presentable
WAITRESS
Malamu Restaurant
Kinshasa
02.2021 - 12.2021
- Taking orders and serving food to customers
- Setting up tables and maintaining the dining area
- Managing special requests from customers
- Assisting with dishwashing and cleaning utensils
- Keeping workspace clean and organized
SALES ASSOCIATE
LC Waikiki
Kinshasa
01.2019 - 12.2020
- Welcoming customers and assisting with their purchases
- Managing inventory and restocking shelves
- Processing sales and handling cash register transactions
- Responding to customers inquiries and handling complaints
- Maintaining cleanliness and organization of the shop
- Promoting products and services at Waikiki shop in Kinshasa
Education
Certificate - English Language Course
CLLC TORONTO
Toronto, ON06.2024
HIGH SCHOOL DIPLOMA - Chemistry and Biology
Lycee Madame De Sevigne
Kinshasa01.2021
Some College (No Degree) - Pre-health Science
College Boreal
Toronto, ONSkills
- Customer service
- Appointment scheduling
- Team collaboration
- Problem resolution
- Flexibility and adaptability
- Cash management and transactions
- Restaurant service
- Sales and customer relations
- Inventory organization and management
- Product knowledge
- Demonstration skills
Languages
- French
- English
L A N G UAG E S
French
Native/ Bilingual
Timeline
Client Beauty Advisor
Boka Cosmetics
07.2023 - 01.2025
CASHIER
Kin Marche
09.2022 - 02.2023
FRONT DESK
Vodacom
01.2022 - 08.2022
WAITRESS
Malamu Restaurant
02.2021 - 12.2021
SALES ASSOCIATE
LC Waikiki
01.2019 - 12.2020
Certificate - English Language Course
CLLC TORONTO
HIGH SCHOOL DIPLOMA - Chemistry and Biology
Lycee Madame De Sevigne
Some College (No Degree) - Pre-health Science
College Boreal
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