Arielle Knight
San Pablo
Summary
Customer service professional with proven ability to enhance satisfaction and resolve issues efficiently. Skilled in fast-paced settings, consistently achieving high performance ratings for quality and speed. Adaptable to dynamic environments, excelling under pressure to deliver positive results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Benefits Clerk
Contra Costa County Employment and Human Services Department
Richmond, California
01.2026 - Current
- General office duties such as typing, scanning, proofreading, filing, and email correspondence
- Processed and routed incoming mail to ensure timely delivery to appropriate personnel
- Entering and maintaining data or other information in a computer database
- Verified forms for accuracy and completeness to maintain data integrity
- Proofreading information such as records or reports
- Screened phone calls and answered questions to facilitate communication.
- Coordinated communication between clients and caseworkers to provide updates on benefit status
Hospital Security Officer
Blackstone Consulting Inc
San Francisco, California
06.2024 - 10.2025
- Responded promptly to alarms and incidents, maintaining a composed presence during emergencies.
- Managed access control systems and monitored CCTV surveillance to enhance security across premises.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Searched bags manually to identify prohibited items and contraband.
- Monitored entrances and exits to secure access points for staff and visitors, preventing unauthorized entry.
- Collaborated with medical staff to manage visitor access during restricted hours.
- Conducted thorough rounds of hospital premises to verify compliance with safety and security protocols.
Lead Security Officer
Securitas Security Services USA
San Francisco, California
11.2020 - 05.2024
- Responded to incidents, coordinating emergency response and assisting affected individuals.
- Supervised security personnel, ensuring adherence to safety protocols and enhancing operational readiness.
- Provided friendly and professional assistance to employees, visitors and customers.
- Supervised security team during operational shifts to ensure safety protocols.
- Coordinated with law enforcement during incidents and emergency situations.
- Resolved conflicts and addressed concerns from staff and visitors, facilitating a safer environment.
Front Desk Clerk
Tenderloin Neighborhood Development Corporation
San Francisco, California
08.2021 - 10.2023
- Greeted visitors and clients warmly, creating a welcoming atmosphere.
- Managed phone calls, directing inquiries to relevant staff to ensure prompt assistance.
- Maintained front desk supplies, ensuring items were stocked and organized.
- Assisted tenants with inquiries, delivering information about services and resources to support their needs.
- Handled confidential documents securely, adhering to privacy policies and protocols.
- Processed payments accurately, issuing receipts and change to enhance customer satisfaction.
- Answered incoming calls and directed them to the appropriate personnel.
Environmental Service Aide
Alta Bates Medical Center
Berkeley, CA
02.2016 - 07.2022
- Under direct supervision, cleans and maintains an assigned area, and performs a variety of environmental services duties in and around the medical center in order to maintain a neat, orderly, sanitary, and safe environment.
- Operates and utilizes equipment needed to include cleaner, wet mop unit, dust pan, dust mop unit, back vacuum, floor buffer, wall washer and utility cart.
- Utilizing standard cleaning products cleans patient areas to include restrooms, discharge beds, woodwork, horizontal surfaces, Tv's, cabinets, furniture, glass walls, floors, all affixed items, replenish dispensers, remove soiled linen and trash.
- Utilizing standard cleaning products, cleans auxiliary areas to include medication room, nursing station, tub room, soiled utility rooms, storage areas, staff lounge, quiet rooms, offices, exam rooms, lobbies, elevators, water fountain, ice machines, telephones, all horizontal surfaces and high dusting.
- Replenishes supplies such as: paper-towels, toilet paper, soap, plastic liners, paper cups and seat covers.
- Reports unsafe conditions such as defective or damaged equipment.
- Assures sharp objects are in proper containers, follows safety rules established by the department and uses proper body mechanics such as lifting techniques.
Team lead for all shifts: hands on making sure all jobs are met throughout hospital.
Making sure hospital is functioning cleaning personnel to ensure clean, orderly rooms.
Examine rooms, halls and lobbies to determine need for repairs or replacement of furniture or equipment, and make recommendations to management. Assign workers duties and inspect work for conformance of cleanliness.
Security Officer
Allied Universal Security Services
San Francisco, California
05.2016 - 03.2017
- Conducted regular patrols to proactively identify and address security risks.
- Maintained detailed logs of daily activities and incidents to support incident response and reporting.
- Delivered exceptional customer service while assisting visitors and employees to enhance overall facility experience.
- Welcomed staff, guests, vendors, and contractors at facility entrance to ensure smooth entry.
- Reported safety hazards for remediation response.
- Monitored CCTV systems to ensure safety and security of premises.
Education
Associate of Science - Health And Wellness
Contra Costa College
San Pablo, CASkills
- Data entry and office administration
- Customer service and support
- Effective communication skills
- Conflict resolution strategies
- Crisis management and emergency response
- Sanitation procedures
- Patient safety
Certification
BLS Certificate
Timeline
Benefits Clerk
Contra Costa County Employment and Human Services Department
01.2026 - Current
Hospital Security Officer
Blackstone Consulting Inc
06.2024 - 10.2025
Front Desk Clerk
Tenderloin Neighborhood Development Corporation
08.2021 - 10.2023
Lead Security Officer
Securitas Security Services USA
11.2020 - 05.2024
Security Officer
Allied Universal Security Services
05.2016 - 03.2017
Environmental Service Aide
Alta Bates Medical Center
02.2016 - 07.2022
Associate of Science - Health And Wellness
Contra Costa College
Education and Training
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