Arielle Delouya

• Excelled in delivering exceptional customer service to high customer volumes during special events, nights, and weekends.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift and maintained a clean and organized bar area, as well as high level of sanitation and safety.
• Prepared and served cocktails, mocktails and other drinks following recipes, adhering to customer preferences and Bottega standards.

-Oversaw the opening, closing of entire store and balancing of POS and cash registers at the end of each shift.
-Created a positive learning environment by providing clear, specific, timely and respectful coaching and radical candor to team members to ensure operational excellence.

-Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the rest of the team.

-First point of contact for customers offering best in class service aligned with brand and values.
-Quick learner that mastered front of house multi-role responsibilities as mixologist, cashier and phone operator in a fast paced environment.

-Excelled under pressure, capable of multi-tasking during peak hours of service.

-In charge of training and distributing tasks to other baristas.
-Developed artistry in dessert plating and latte art during service.
-Responsible for coffee and dessert orders for 500+ clients during peak hours of service.
-Engaged with and informed customers about desserts offered by restaurant.