Ariell Garcia
Brampton,Canada
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Offering a positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Also brings ability to quickly learn company products and services, ensuring accurate and efficient customer support.
Overview
11
11
years of professional experience
Work History
CUSTOMER SERVICE REP
ALIGHT SOLUTIONS
02.2021 - 05.2023
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Identified and resolved discrepancies and errors in customer accounts.
- Provided exceptional customer service to employees by resolving payroll inquiries through clear communication and prompt follow-up actions.
INVENTORY ASSOCIATE
ARITZIA LP
06.2020 - Current
- Managed inventory storage in clean and organized fashion.
- Enhanced inventory accuracy by conducting regular cycle counts and updating records accordingly.
- Maintained inventory count, tracked usage, and documented variances.
- Received incoming merchandise and stored in correct stock locations.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Picked and packed order items.
CASHIER/CUSTOMER SERVICE REP
MC DONALDS
10.2014 - 12.2015
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
GENERAL LABOUR
J.P ENTERPRISE
03.2014 - 10.2014
- Performed quality checks on products and materials to identify any defects.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Prepared orders for shipment by carefully selecting items from storage locations according to pick lists.
- Assisted in receiving, stocking and distribution of merchandise.
Education
NOTRE DAME CSS
09.2011
ST. EDMUND CAMPION SS
09.2009
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Computer proficiency
- Complaint handling
- Professional telephone demeanor
- Administrative support
- Store maintenance
- Shipping and logistics
- POS systems
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
References
Available upon request.
Volunteer Experience
- Loafers Lake Ontario Learning Center
- Winners Walk of Hope - Ovarian Cancer Walk
Timeline
CUSTOMER SERVICE REP
ALIGHT SOLUTIONS
02.2021 - 05.2023
INVENTORY ASSOCIATE
ARITZIA LP
06.2020 - Current
CASHIER/CUSTOMER SERVICE REP
MC DONALDS
10.2014 - 12.2015
GENERAL LABOUR
J.P ENTERPRISE
03.2014 - 10.2014
NOTRE DAME CSS
ST. EDMUND CAMPION SS
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