Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ariel Vargas

Fontana

Summary

Proven track record in enhancing customer satisfaction and streamlining warehouse operations at Amazon and Kohl's. Expert in workplace safety and customer service, demonstrated through successful training of new hires and improving engagement strategies. Skilled in leveraging computer competencies and management support to achieve operational excellence and exceed performance targets. Resourceful associate able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.

Overview

4
4
years of professional experience

Work History

Associate

Amazon
09.2022 - Current
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Worked safely around moving machinery.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Helped train new employees in safe practices and warehouse procedures.
  • Maintained clean, orderly work environment free of hazards.
  • Used pallet jacks and other equipment to move materials.
  • Operated equipment while observing standard safety procedures.
  • Unpacked and repacked items in different quantities and configurations for shipment.

Associate

Kohl's
07.2021 - 10.2022
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and provided outstanding customer service.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used in-store system to locate inventory and place special orders for customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

Bachelor of Science - Computer Science

California State University - Los Angeles
Los Angeles, CA
06.2026

Skills

  • Management Support
  • Workplace Safety
  • Program Support
  • Cash Handling
  • Work Planning and Prioritization
  • Strategy Development
  • Production Support
  • Flexible Schedule
  • Time Management
  • Issue Resolution
  • Complex Problem-Solving
  • New Hire Training
  • Computer competencies
  • Research abilities
  • Customer Service
  • Attention to Detail
  • Computer Skills
  • Hardware and software installation
  • Hardware Repair
  • Hardware Installation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Associate

Amazon
09.2022 - Current

Associate

Kohl's
07.2021 - 10.2022

Bachelor of Science - Computer Science

California State University - Los Angeles

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Ariel Vargas