Ariel Perez
Edmonton
Summary
To obtain a position in a company where my skills and experience in customer service will be needed for the betterment of its services
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Service Technician
Atlas Copco Rental
10.2024 - Current
- Mainly works on engines, like Cummins X15 and QSB6.7, MTU engines, Scania engines and electrical components.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
Field Service Technician
Stage 3 Separation Canada Ltd.
07.2022 - 10.2024
- Repair/service all the equipments that are in the field. (Mechanical, electrical, hydraulic, etc) Panels, Centrifuge, Pumps, shakers, motors and other equipments.
- Work along other field techs on jobs to get a feel for efficiencies/deficiencies
- Report findings back to Field Supervisor & Opps Coordinator
- Assist in developing tech’s through training, coaching and mentoring
- Assist with onboarding of new techs
- One on one training with new techs by taking them to rig up, rig out, servicing
- Conduct any other field tech work as necessary when needed.
- Set up and run a manned site as primary tech through the guidance of management team
- Ensure the accuracy and completion of DFR and all other daily paperwork for their site
- Effective daily communication with Field Supervisor
- Effectively build a positive working relationship with other Stage 3 techs and site personal
- Maintain cleanliness of equipment and site
- Understand testing requirements and chemistry for the job
- Work with Field Supervisor and operations to increase efficiencies on site
- Be responsible for Junior Field Techs and Short Service Employee on their site
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
Field Technician
Clean Soils Services
06.2019 - 06.2022
- Performed preventative maintenance on equipment and systems to ensure optimal performance.
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
- Identified potential safety hazards related to job tasks and took appropriate action to eliminate them.
- Trained staff members on proper use of equipment, processes and procedures.
- Developed strategies for resolving complex technical issues encountered in the field.
- Communicated regularly with management regarding progress made on assigned projects or tasks.
- Serviced and repaired designated equipment to meet company standards and specifications.
- Applied company safety policies consistently when performing daily tasks.
- Maintained product knowledge and aptitude to perform troubleshooting and diagnostics.
- Routinely inspected equipment for preventive and emergency maintenance needs.
Spare Parts Coordinator
The Swatch Group Canada
07.2017 - 06.2019
- Maintaining stock of spare parts
- Monitored inventory levels of parts and materials, ensuring they were sufficient to meet customer demand.
- Maintained accurate records of all parts received and distributed.
- Conducted regular audits of parts inventory to ensure accuracy.
- Front Desk & Administrative
- Proficient with Words and Excel
- Quote prices to customers
- Manage backorders
- Maintain vendor relations
- Ensuring invoices, shipment slips, and other billing issues are taken of promptly
- Backing up for shipping department and logging in watches.
- Look up reference numbers for parts on all watches proceeded for repairs
- Prepare custom' papers B 13 and customs invoice for watches going to Switzerland for repairs, also prepare instructions for the repairs
- Answer phone calls and email
Education
High School Diploma -
Forest Hill Collegiate Institute
Toronto, ON06-2018
Skills
- Excellent customer service
- Good oral and written communication skills
- Skilled in computers and other technologies
- Organized and detail oriented
- Team player
- Flexible and proactive
- Works under pressure while maintaining positive attitude
- Fast learner
- Has initiative and works with minimal supervision
- Mechanical and Electrical knowledge
- Data Collection
- Equipment Repair
- Equipment Inspection
- Work Order Management
- Technical Troubleshooting
- Problem-solving
- Troubleshooting and repair
- Field repairs
- Customer service
- Preventive Maintenance
- Teamwork and coordination
- Technical troubleshooting
- Mechanical aptitude
- Training and mentoring
- Customer training
- Power tools operation
- Repair and installation
- Electrical troubleshooting
- Service quality
- Equipment inspection
- Safety assessment
- Technical analysis
- Accountability and work ethic
Languages
English
Certification
- H2S Alive
- Confined Space
- CPR-C with AED
- Fall Protection
- Rigging
- WHMIS
- CSTS
- Forklift
Timeline
Field Service Technician
Atlas Copco Rental
10.2024 - Current
Field Service Technician
Stage 3 Separation Canada Ltd.
07.2022 - 10.2024
Field Technician
Clean Soils Services
06.2019 - 06.2022
Spare Parts Coordinator
The Swatch Group Canada
07.2017 - 06.2019
High School Diploma -
Forest Hill Collegiate Institute
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