ARIEL MACFARLANE
Overview
13
13
years of professional experience
Work History
Executive Administrative Assistant
Ministry Of Citizens' Services
06.2021 - Current
- Composes or prepares routine and non-routine correspondence, based on information or notes provided, for approval and signature by Minister, Deputy Minister or Assistant Deputy Minister.
- Handles scheduling for executives' calendars and prepared meeting agenda and materials.
- Responds to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinates and books airfare, hotel and ground transportation and prepares itinerary to facilitate successful trips.
- Produces accurate office files, updates spreadsheets, and crafts presentations to support executives and boost team productivity.
- Seamlessly interacts with colleagues to plan and complete special projects.
- Handles confidential and sensitive information with discretion and tact.
- Facilitates training and onboarding for incoming office staff.
- Supports business and hospitality needs of corporate partners and staff during meetings and company events.
Senior Administrative Assistant
Ministry Of Citizens' Services
03.2021 - 06.2021
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Created and updated records and files to maintain document compliance.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed electronic records database and handled all file requests.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Prepared flawless emails and other documents upon direction of immediate supervisor.
- Coordinated trainings for new team members, overseeing onboarding details.
- Coordinated office activities and public events.
Youth Mental Health and Addiction Counsellor
Foundry Victoria
08.2019 - 03.2021
- Maintained confidentiality of records relating to clients' treatment.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Facilitated weekly group therapy sessions to encourage self-reflection and problem-solving.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
Pediatric Counsellor
Island Health
01.2019 - 01.2021
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
- Documented patient information, treatment plans, and patient responses.
- Delivered brief interventions to help clients develop healthy coping skills.
- Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Developed strategies to help patients cope with stress and anxiety and build resilience.
- Tracked progress according to goals for interventions.
Emergency Support Worker
Victoria Cool Aid Society
09.2013 - 08.2019
- Provided a variety of services including accepting referrals, support and advocacy for clients who are homeless or in supportive housing.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained levelheadedness and efficiency in high-pressure emergency situations, effectively prioritizing tasks to save lives and provide medical care.
- Helped clients navigate social services system and access needed resources.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Assisted clients with obtaining housing, employment and support resources.
Legal Assistant
Hemminger Schmid Lawyers And Mediators
09.2010 - 10.2013
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
Education
Bachelor of Arts - Sociology, Social Justice
University of Victoria
Victoria, BCSkills
- Project Planning
- Conflict Management
- Document Preparation
- Office Management
- Employee Training
- Resource Coordination
- Information Confidentiality
- Crisis Evaluation and Intervention
- Case Management
- Facility Workflow
Timeline
Executive Administrative Assistant
Ministry Of Citizens' Services
06.2021 - Current
Senior Administrative Assistant
Ministry Of Citizens' Services
03.2021 - 06.2021
Youth Mental Health and Addiction Counsellor
Foundry Victoria
08.2019 - 03.2021
Pediatric Counsellor
Island Health
01.2019 - 01.2021
Emergency Support Worker
Victoria Cool Aid Society
09.2013 - 08.2019
Legal Assistant
Hemminger Schmid Lawyers And Mediators
09.2010 - 10.2013
Bachelor of Arts - Sociology, Social Justice
University of Victoria
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