Hi, I’m
Ariel Jones
Hostess
Toronto
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills looking for a hostess role with reputable company. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
10
years of professional experience
Work History
BGR Hair studios
Lead Front Desk Receptionist
11.2024 - 09.2025
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Developed strong working relationships with team members, fostering a positive work environment.
- Scheduled, coordinated and confirmed appointments f and meetings.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Assisted internal staff with tasks in order to maximize efficiency and team productivity.
Rouge Valley mitsubishi
Service Advisor
12.2021 - 11.2024
Job overview
- Processed payments accurately and efficiently using cash registers or other point of sale systems.
- Created detailed reports on daily activities and submitted them to management.
- Updated client records in computer system according to changes in customer information.
- Assisted in scheduling appointments, managing calendars and organizing meetings.
- Provided excellent customer service by promptly addressing customer needs and resolving complaints in a professional manner.
- Developed strong relationships with customers by providing courteous and efficient service.
- Greeted customers warmly and professionally, ensuring all questions and concerns regarding their vehicle are addressed.
- Provided clear and detailed explanations of services required, ensuring customers understand the options available.
- Prepared accurate work orders detailing the scope of work, labor, and parts required.
- Recommended additional services and repairs based on vehicle condition, and customer needs.
- Handled customer complaints or concerns with professionalism.
- Reviewed client invoices and booked necessary follow-up appointments.
- Reviewed and processed any recall information.
- Followed up with customers in a timely manner to ensure satisfaction throughout the service process.
Intelligent Office
Receptionist
08.2018 - 12.2021
Job overview
- Welcomed guests and clients and directed them to the appropriate meeting room.
- Answered and screened calls for 180+ different companies, transferring them to the appropriate department.
- Arranged and prepared all packages, mail and accepted all deliveries made to the office.
- Provided exceptional customer service to both clients and guests entering facilities.
- Scheduled and updated appointment calendar; meeting room and office maintenance throughout the day.
- Performed other such as filling, scheduling, photocopying, and faxing.
- Provided tours of office space, meeting rooms and lunchroom areas.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Updated customer information in office database.
IQOS Canada
Promotion Specialist
04.2017 - 05.2018
Job overview
- Contacted up to 100+ potential customers via telephone to promote the company's products and services.
- Conducted high standard phone surveys for various products.
- Followed detailed phone promotion conditions and instructions.
- Made necessary changes to personal files if requested for improving company success rate.
- Gave customers best possible price on phones and monthly plans to ensure customer satisfaction.
- Inquired about other phones that may have needed monthly rate changes for best possible price.
Gap Inc.
Sales Associate
09.2015 - 04.2017
Job overview
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Organized merchandise displays to promote higher levels of customer engagement.
Education
Blessed Cardinal Newman High SchoolToronto, ON
High school
06-2014
Centennial CollegeToronto, ON
Diploma from Paralegal
Skills
Maintaining composure in stressful situations
Teamwork
Attention to detail
Communication skills
Fast-paced environment
Prioritization
Organization
Appointment scheduling
Problem-solving skills
Multitasking and organization
Oral and writing communication
Phone etiquette
Sales assistance
Accomplishments
- Awarded “Employee of the Month” in 2015.
- Hit above sales target 1st month of employment in 2021
Timeline
Lead Front Desk Receptionist
BGR Hair studios
11.2024 - 09.2025
Service Advisor
Rouge Valley mitsubishi
12.2021 - 11.2024
Receptionist
Intelligent Office
08.2018 - 12.2021
Promotion Specialist
IQOS Canada
04.2017 - 05.2018
Sales Associate
Gap Inc.
09.2015 - 04.2017
Blessed Cardinal Newman High School
High school
Centennial College
Diploma from Paralegal