Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Ariel Jones

Hostess
Toronto

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills looking for a hostess role with reputable company. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

10
years of professional experience

Work History

BGR Hair studios

Lead Front Desk Receptionist
11.2024 - 09.2025

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Scheduled, coordinated and confirmed appointments f and meetings.
  • Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
  • Initiated system for tracking office supplies, leading to more efficient inventory management.
  • Assisted internal staff with tasks in order to maximize efficiency and team productivity.

Rouge Valley mitsubishi

Service Advisor
12.2021 - 11.2024

Job overview

  • Processed payments accurately and efficiently using cash registers or other point of sale systems.
  • Created detailed reports on daily activities and submitted them to management.
  • Updated client records in computer system according to changes in customer information.
  • Assisted in scheduling appointments, managing calendars and organizing meetings.
  • Provided excellent customer service by promptly addressing customer needs and resolving complaints in a professional manner.
  • Developed strong relationships with customers by providing courteous and efficient service.
  • Greeted customers warmly and professionally, ensuring all questions and concerns regarding their vehicle are addressed.
  • Provided clear and detailed explanations of services required, ensuring customers understand the options available.
  • Prepared accurate work orders detailing the scope of work, labor, and parts required.
  • Recommended additional services and repairs based on vehicle condition, and customer needs.
  • Handled customer complaints or concerns with professionalism.
  • Reviewed client invoices and booked necessary follow-up appointments.
  • Reviewed and processed any recall information.
  • Followed up with customers in a timely manner to ensure satisfaction throughout the service process.

Intelligent Office

Receptionist
08.2018 - 12.2021

Job overview

  • Welcomed guests and clients and directed them to the appropriate meeting room.
  • Answered and screened calls for 180+ different companies, transferring them to the appropriate department.
  • Arranged and prepared all packages, mail and accepted all deliveries made to the office.
  • Provided exceptional customer service to both clients and guests entering facilities.
  • Scheduled and updated appointment calendar; meeting room and office maintenance throughout the day.
  • Performed other such as filling, scheduling, photocopying, and faxing.
  • Provided tours of office space, meeting rooms and lunchroom areas.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Updated customer information in office database.

IQOS Canada

Promotion Specialist
04.2017 - 05.2018

Job overview

  • Contacted up to 100+ potential customers via telephone to promote the company's products and services.
  • Conducted high standard phone surveys for various products.
  • Followed detailed phone promotion conditions and instructions.
  • Made necessary changes to personal files if requested for improving company success rate.
  • Gave customers best possible price on phones and monthly plans to ensure customer satisfaction.
  • Inquired about other phones that may have needed monthly rate changes for best possible price.

Gap Inc.

Sales Associate
09.2015 - 04.2017

Job overview

  • Greeted customers warmly and offered assistance.
  • Helped customers find and select products.
  • Kept work area clean, organized and free of clutter at all times.
  • Performed cleaning tasks, keeping store neat and organized.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Organized merchandise displays to promote higher levels of customer engagement.

Education

Blessed Cardinal Newman High School
Toronto, ON

High school
06-2014

Centennial College
Toronto, ON

Diploma from Paralegal

Skills

Accomplishments

  • Awarded “Employee of the Month” in 2015.
  • Hit above sales target 1st month of employment in 2021

Timeline

Lead Front Desk Receptionist

BGR Hair studios
11.2024 - 09.2025

Service Advisor

Rouge Valley mitsubishi
12.2021 - 11.2024

Receptionist

Intelligent Office
08.2018 - 12.2021

Promotion Specialist

IQOS Canada
04.2017 - 05.2018

Sales Associate

Gap Inc.
09.2015 - 04.2017

Blessed Cardinal Newman High School

High school

Centennial College

Diploma from Paralegal
Ariel JonesHostess