Ariel Garcia
Hemet
Summary
Professional in peer support with proven ability to build trust and create safe environment for individuals seeking assistance. Known for strong collaboration and flexibility in meeting team goals. Exhibits empathy and adaptability to changing needs.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Overview
12
12
years of professional experience
Work History
Peer Support Volunteer/Substance Abuse Counselor Intern
Health Staff Training Institute
04.2024 - 10.2025
- Facilitated peer support groups, enhancing emotional well-being and fostering community connections.
- Developed and implemented resources for individuals facing mental health challenges.
- Provided active listening and empathetic support to peers in crisis situations.
- Collaborated with local organizations to promote awareness of mental health services.
- Assisted in organizing workshops focused on coping strategies and personal development.
- Evaluated participant feedback to improve program offerings and address community needs.
- Advocated for peer voices within organizational meetings, driving inclusive decision-making processes.
- Conducted group therapy sessions to promote peer support and shared experiences.
- Collaborated with multidisciplinary teams to coordinate comprehensive care strategies.
- Monitored client progress, adjusting interventions as necessary for optimal outcomes.
- Developed treatment plans tailored to each client's unique needs and circumstances.
- Facilitated individual counseling sessions to support client recovery and goal-setting.
Customer service/Food/Cashier
applebees
07.2021 - 11.2021
- Took, and delivered orders, assisted with food preparation, solved customer complaints, handled monetary transactions, and kept the kitchen front area clean and well-stocked. Maintained an awareness of needs of the customer and patients, provided product knowledge to assist customers with purchase decisions as necessary. Used point of sales system daily and prepared and maintained accurate records and reports. Routinely input mathematical calculations when assisting customers with order purchases. Printed end of shift reports and provided to supervisor for review.
Food Service Worker
Hemet Global Medical Center
03.2020 - 12.2020
- Greeted hospital guests, took, and delivered orders, assisted with food preparation, solved customer complaints, handled monetary transactions, and kept the kitchen front area clean and well-stocked. Maintained an awareness of needs of the customer and patients, provided product knowledge to assist customers with purchase decisions as necessary. Used point of sales system daily and prepared and maintained accurate records and reports. Routinely input mathematical calculations when assisting customers with order purchases. Printed end of shift reports and provided to supervisor for review.
Key Holder
Luxury Perfumes
04.2019 - 09.2019
- Assisted the public by referring them to sources of information, gave out standard forms for returns and exchanges, and employment applications, explained how to complete them. Answered telephone and assisted callers by providing information, took messages, or routed calls to others. Made computer inquiries using Microsoft Word to retrieve information and to print daily reports of previously purchased items. Greeted customers upon arrival and answered questions regarding merchandise location. Maintained a safe and clean, organized, work environment. Attended to customers, providing answers to any questions. Assisted shoppers with merchandise choices, collecting items from back inventory if needed. Restocked items that are running low and maintained proper display appearances. Kept a watchful eye for theft or mishandling of merchandise, acted according to company policy. Capable of understanding customers’ requests and showing them products that meet their needs.
Server
Derby's Bar & Grill
11.2017 - 09.2019
- Managed transactions with customers using POS system. Scanned lobby and assured cleanliness. Reviewed menus and ensured accurate pricing. Collected payments whether in cash or credit. Issued receipts, refunds, change or tickets. Redeemed paper and digital coupons. Prepared food, stocked supplies, served guests. Cleaned tables and counters, reset tables, greeted customers, and answered questions. Assisted coworkers with sales, returns and inventory control processes.
Receptionist
H and R Block
12.2016 - 02.2017
- Assisted the public by referring them to sources of information, gave out standard forms, explained how to complete them, and answered requests for information prepared new paper and electronic file folders as needed. Maintained informational and operational records using Excel spreadsheets, answered telephone and assisted callers by providing information, taking messages, or routing calls to others. Typed a variety of information such as reports, contracts, pamphlets, letters, charts, and other documents from rough, plain, corrected copy, or dictated material utilizing Microsoft and PowerPoint. Composed routine letters on factual subjects; made out bills, orders, and notes. Made computer inquiries to retrieve information and to print daily attendance reports for appointments. Served as a receptionist and scheduled appointments and events. Performed data entry, processed payments, and maintained records of transactions using Microsoft Word, Outlook, and Excel.
Cashier
Fallas
09.2014 - 12.2015
- Answered telephone and assisted callers by provided information on store hours and location. Provided product knowledge to customers, took messages, or routed calls to others. Operated the cash register efficiently and accurately, and restocked products as well as performed inventory control. Assisted the public by referring them to sources of information, gave out standard applications, explaining how to complete them, prepared new file folders as needed. Made computer inquiries to retrieve information to give to customer regarding available merchandise. Served as a receptionist and greeted store guests upon arrival. Trained new staff and verbally reported progress to supervisor. Attended monthly store meetings and assisted the supervisor with taking notes. Assisted with ordering new merchandise and ensuring appropriate inventory levels. Responsible for conducting daily visits for money drop offs to the bank. Brought discrepancies to the attention of the supervisor regarding store exchanges and return.
Customer service representative
The Boneyard Thrift Store
11.2013 - 09.2014
- Assessed assigned areas and displays to maintain presentable condition, restocked and reorganized merchandise as needed. Maintained current store, product, and promotional knowledge to drive consistent sales. Engaged positively with each customer, providing professional and polite support for sales and service needs. Restocked racks and bins with latest merchandise and changed signage to promote special items. Answered telephone and assisted callers by providing information, took messages, or routed calls.
Education
High School Diploma -
Riverside County High School
RADT - Substance Abuse Counseling
Health Staff Training Institute
Temecula, CA10-2025
Skills
- Proficient computer knowledge including Microsoft Office and PowerPoint Proficient typing skills, able to use office equipment including fax machines, copiers, and scanners Knowledgeable in sorting and filing documents Ability to adapt to change, problem solving skills, organized, creative, goal setting, able to multitask in a fast-paced environment
- Reliability and punctuality
- Substance abuse awareness
- Self-care techniques
- Crisis intervention
Timeline
Peer Support Volunteer/Substance Abuse Counselor Intern
Health Staff Training Institute
04.2024 - 10.2025
Customer service/Food/Cashier
applebees
07.2021 - 11.2021
Food Service Worker
Hemet Global Medical Center
03.2020 - 12.2020
Key Holder
Luxury Perfumes
04.2019 - 09.2019
Server
Derby's Bar & Grill
11.2017 - 09.2019
Receptionist
H and R Block
12.2016 - 02.2017
Cashier
Fallas
09.2014 - 12.2015
Customer service representative
The Boneyard Thrift Store
11.2013 - 09.2014
High School Diploma -
Riverside County High School
RADT - Substance Abuse Counseling
Health Staff Training Institute
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