Summary
Overview
Work History
Skills
Certification
Certifications
Timeline
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Ariel Fredericks

Toronto,ON

Summary

Enthusiastic, hard-working and reliable team player with extensive customer service experience. Maintains focus and positive attitude in stressful situations and high-volume environments. Adaptable professional with expertise in team collaboration and conflict resolution with customers, waitstaff and management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sous Chef/Server

Dope as Duck
11.2022 - Current

Responsible for:

  • Organization and coordination surrounding catering events
  • Serving costumers in a friendly, professional and efficient manner
  • Ensuring a clean, safe and organized work space
  • Preparing food and drinks in high-stress environments

Manager

Death in Venice Gelato Co
01.2020 - 01.2022

Responsible for:

  • Staff management, training and performance reports
  • Serving customers in-store and at special events for extended periods of time
  • Maintaining a professional, organized, clean and safe work space
  • Development and implementation of marketing strategies as well as building relationships with customers and suppliers through account development
  • Inventory control, product ordering and closing/opening procedures, including ensuring a balanced till
  • Simultaneously serving costumers and completing Doordash, Skip the Dishes and Ubereats orders

Shift Supervisor

Ed's Real Scoop
01.2019 - 01.2020

Responsible for:

  • Preparing food and drinks
  • Completing cash/credit card transactions accurately using POS software
  • Supervising staff, enforcing company policies and regulations and resolving employee conflicts
  • Completed store opening and closing procedures and balanced tills.

Baker/Barista

Hot Oven Bakery
01.2018 - 01.2019

Barista, responsible for:

  • Completing customer orders in an upbeat, efficient manner
  • Serving and preparing food and beverages
  • Restocking, organizing and rotating food items, following correct food cooling and storage procedures
  • Conducting daily inventory counts

Simultaneously working as a morning baker, responsible for:

  • Opening daily, preparation of pastries in accordance with standards of quality, quantity control, taste, and presentation
  • Determining product quantity for the following day by maintaining a detailed production schedule

Daycare Provider

System Fitness
01.2018 - 01.2018

Responsible for:

  • Maintaining a safe, clean and fun environment
  • Briefing parents on children's daily activities, developments or issues
  • Planning and guiding age-appropriate activities

Assistant Coach

Cirque-Ability
01.2014 - 01.2016

Responsible for:


  • Teaching children circus skills, choreographing performance material and ensuring safe use of equipment in a supportive, clean and safe environment

Skills

  • Strong interpersonal and conflict resolution skills
  • Organized,efficient and detail oriented
  • Excellent time management and problem-solving skills
  • Managerial, supervisory, and training experience

Certification

  • Smart Serve
  • First Aid Certification

Certifications

Smart Serve 

First Aid Certification 

Timeline

Sous Chef/Server

Dope as Duck
11.2022 - Current

Manager

Death in Venice Gelato Co
01.2020 - 01.2022

Shift Supervisor

Ed's Real Scoop
01.2019 - 01.2020

Baker/Barista

Hot Oven Bakery
01.2018 - 01.2019

Daycare Provider

System Fitness
01.2018 - 01.2018

Assistant Coach

Cirque-Ability
01.2014 - 01.2016
  • Smart Serve
  • First Aid Certification
Ariel Fredericks