Ariel Gamboa

Experienced business systems professional with a strong focus on optimizing processes and enhancing system efficiency. Skilled in fostering team collaboration and consistently delivering tangible results in dynamic environments. Expertise in business analysis, data modeling, and project management. Adaptable and dependable, consistently meeting evolving organizational needs while ensuring successful outcomes.

• PMP Certification, In Progress
• Canadian Securities Course, Level 1

• Release Control Analyst, Bank of Nova Scotia, 01/01/11 - 12/31/12, Analyze deployment proposals for different lines of businesses and determine more efficient means of executing deployment, Ensure that necessary approvals are included in order to promote software releases by lines of businesses including user-acceptance testing releases and production releases, Perform version control on promote code and or software as well as deployment for UAT (User Acceptance Testing) and Production, Respond to support requests by performing root cause analysis of user issues in ClearCase and ClearQuest, Identify means of improving existing processes through the development of new tools or updating existing tools, Maximize usage of time by executing multiple software releases, Develop technical documents for the purpose of creating a knowledge database and training material
• Business Analyst, Imperial Smelting and Refining of Canada / Umicore, 01/01/09 - 12/31/11, Prepared a business analysis of a client’s Time and Attendance Management Requirements project - including cost benefits - in order to efficiently facilitate its approval from Head Office., Conducted business analysis and proposed solutions towards alternatives to improve the client’s existing Sales Quotation Process - using Salesforce CRM., Manage Salesforce account profiles - particularly the roles and permissions available to account holders based on their positions and sales territories., Recommend and demonstrate features in Salesforce - such as better dashboards, availability of API for ERP integration and ad-hoc reports for display for data export, Provided Project Management for Sales Quotation system using Salesforce CRM, Design, develop and implement eLearning courses using MindMuze Shift eLearning Tools, Administrate Salesforce CRM
• Business Analyst, emFAST / Solgenia North America, 01/01/07 - 12/31/11, Analyzed the company’s software build process in order to document the process and recommend key areas for improvement., Analyzed and determined the validity of the software source code repository by using the process documentation in order to perform software builds and run software sanity checks., Proposed the implementation of a phase process for software development - using RUP (Rational Unified Process) as the model., Introduced Business/Technology partnering with key MFP (multi-function printer) manufacturers such as Sharp Canada, Canon USA and Hewlett Packard., Analyzed the requirements of business partnering for the purpose of product co-development., Devised both use cases and test cases for customer customization requests, integration products with other COTS (Commercial off the Shelf Software) and co-developed products with MFP partners., Managed the project of converting a large number of existing technical service bulletins into a knowledgebase in Salesforce CRM.
• Senior Software Design Engineer / Systems Analyst, Nortel Networks, 01/01/95 - 12/31/07, Analyzed, designed and implemented feature requirements for Nortel specific Operational Support System (OSS) using Java, SOAP, OOD/OOP, Object Oriented Database, SNMP, Messaging, TCP/IP, SSL, etc., Present to internal customers (management to C-level execs) and external customers (Telco’s) software system designs - including costs, timelines, alternatives and benefits., Implemented an Agile processes to support rapidly changing requirements on Nortel and non-Nortel SNMP devices as supported by the OSS., Key contributor to gaining ISO9000 and TL9000 certification for the department., Created High Level and Detail Design documents, Workflow documents, Network Architecture documents and Process design documents using Waterfall methodology.
• IT Manager - Sales and Marketing, Husky Injection Molding Systems LTD, 01/01/91 - 12/31/95, Tasked to computerize the entire sales force for North America, Central America, South America and Asia., Championed the implementation of LAN systems for Head Office as well as remote sales offices – worldwide., Sourced and justified an email system (pre-internet) with AT&T to allow the expedient delivery of sales presentation material., Conducted negotiations and meetings with suppliers to determine cost effective solutions for improving sales with the use of technology.