Ariel Borges
Toronto
Summary
A results-driven candidate with a strong understanding of customer service. Possesses a proven ability to build relationships with customers and colleagues. Skilled in identifying customer needs and presenting solutions while managing multiple projects and working in a fast-paced environment. Adept at handling a variety of tasks including data entry, scheduling, filing, and other administrative tasks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leasing & Accounting Administrative Assistant
Performance Auto Group
12.2021 - Current
- Communicated effectively both verbally and written with colleagues at all levels across the organization
- Provided support for accounts receivable activities, such as generating customer invoices, tracking outstanding balances and collecting on past due accounts
- Collaborated with accounting team to perform month-end close activities
- Resolved customer service issues quickly, courteously, and professionally
- Developed client relationships by providing excellent customer service
- Successfully managed multiple tasks with competing deadlines and priorities, while maintaining high standards of quality
- Communicated effectively with teams to ensure all expectations were met or exceeded
911 Call Taker - Job shadow
Region of Peel Police Services
11.2024 - 11.2024
- Job Shadowed Olivia O
- Learned how to operate various types of communications equipment including phones, computers, headsets specifically aimed at call taker productivity
- Listened in on high stress calls while maintaining composure and professionalism
- Engaged with my trainer about procedures in relation to public safety protocols
- Began learning the phonetic alphabet
- Began learning abbreviations and10 codes used to communications with officers
- Monitored incoming radio traffic, prioritizing emergency calls for dispatch services with trainer
- Observed as trainer performed data entry into computer systems for tracking purposes and maintained records of all calls received
Server
AJ's Family Restaurant
06.2022 - 05.2023
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Memorized menu to help diners make informed meal choices
- Used focus and memorization skills to keep track of tables and remember orders
- Resolved customer complaints and inquiries in a timely manner
BDC and Lease Retention Associate
Dilawri Group Of Companies
09.2019 - 11.2021
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Entered customer data into system and updated information whenever necessary
- Pulled Customer Credit for analysis
- Prepared Documentation including PAPP Form, Addendums and Insurance paper work for new leases
- Prepared Customer and dealer Registration at MTO
Server
Stacy Lees Family Restaurant
01.2014 - 01.2017
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Memorized menu to help diners make informed meal choices
- Assisted with training of new staff members
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Prepared and served food and beverages to customers
- Exercised focus and concentration to keep track of tables and remember orders
Education
Business
Algonquin College
01.2023
Skills
- Microsoft powerpoint, excel, and Word
- Typing speed
- Call handling
- Works Well Under Pressure
- Critical thinking
- Stress tolerance
- Excellent communication
- Customer service
- Administrative support
- Payment processing
- Bank reconciliation
- Journal entries
Certification
CPR Certified
Languages
English
Native or Bilingual
Timeline
911 Call Taker - Job shadow
Region of Peel Police Services
11.2024 - 11.2024
Server
AJ's Family Restaurant
06.2022 - 05.2023
Leasing & Accounting Administrative Assistant
Performance Auto Group
12.2021 - Current
BDC and Lease Retention Associate
Dilawri Group Of Companies
09.2019 - 11.2021
Server
Stacy Lees Family Restaurant
01.2014 - 01.2017
CPR Certified
Business
Algonquin College
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