Ariel Barraza
Los Angeles
Summary
Knowledgeable Guest Service Representative experienced in high paced environments. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and managing team members. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
Work History
Guest Services Shift Leader
Grammy Museum
03.2024 - Current
- Supervised guest services team to enhance visitor experiences and operational efficiency.
- Implemented training programs for new staff, improving service consistency and team performance.
- Coordinated scheduling and staffing to ensure optimal coverage during peak museum hours.
- Resolved guest inquiries and complaints effectively, fostering positive relationships with visitors.
- Streamlined ticketing processes using POS systems, enhancing transaction speed and accuracy.
- Managed inventory control systems efficiently so that supplies could be replenished quickly when required.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Coordinated effective communication between departments to ensure smooth day-to-day operation.
- Handled escalated guest issues with professionalism and empathy, de-escalating situations for a satisfactory resolution.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Demonstrated versatility by adapting to different work environments, such as offices, retail spaces, or residential properties.
- Managed high volume of customer calls, maintaining calm and professional demeanor.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Maintained accurate cash drawer balance through diligent reconciliation practices.
- Implemented inventory controls to minimize stock discrepancies and losses.
- Monitored checkout area for cleanliness and organization, promoting a welcoming environment.
- Created programs, wait lists and proper allotments to sell tickets for all patrons of high profile events
- Managed ticket sales operations, ensuring accurate transactions and customer satisfaction.
- Participated in industry events, shows, and networking opportunities
- Developed compelling visual displays to enhance product visibility and customer engagement.
- Effectively utilized space planning tools to optimize floor plan layouts for maximum impact on customer engagement.
Certified Ride Operator
Universal Studios
09.2023 - 03.2024
- Operated rides safely, ensuring compliance with safety protocols and guest satisfaction.
- Monitored ride performance, promptly addressing issues to maintain operational efficiency.
- Maintained a clean and organized work environment, ensuring optimal ride operation efficiency.
- Enhanced customer satisfaction by addressing concerns and providing prompt assistance to guests.
- Managed high-pressure situations effectively, calmly handling emergency situations according to established protocols.
- Followed strict opening/closing procedures daily, contributing to the overall integrity of park operations.
- Streamlined queue management by directing guests efficiently and maintaining accurate wait times for attractions.
- Contributed to positive park atmosphere by engaging with guests professionally, fostering an enjoyable experience for all visitors.
- Assisted disabled or special needs guests, providing necessary accommodations in accordance with ADA regulations.
- Balanced multiple responsibilities simultaneously while maintaining a keen focus on guest satisfaction rates throughout each shift.
- Trained new operators on equipment procedures and safety measures, enhancing team competency.
- Conducted regular inspections of rides, identifying maintenance needs to prevent downtime.
Assistant Manager
The Pie Hole LA
12.2022 - 07.2023
- Supervised day to day operations to meet performance, quality, and service expectations
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Completed regular inventory counts to verify stock levels and forecast future needs
- Offered assistance to guests maintaining current knowledge of consumer preference
- Mentored team members to enhance professional development and accountability in the work place
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Implemented multiple organizational tactics to promote efficiency during day to day operating hours
- Prep work, slicing pies, displaying product to prepare for a successful business day
Front Desk Operations
Chuze Fitness
04.2022 - 11.2022
- Served members with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Provided top quality tours of pool, spa, and fitness center to prospective and current members
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Cleaned and sterilized gym equipment multiple times throughout the shift to decrease the amount of harmful bacteria.
- Re-racked weights to maintain a neat, organized and clean gym.
- Collected payments, renewed memberships and resolved billing issues.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Understood and communicated faculty rules and standard and monitored guest activities to verify compliance.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
Retail Sales Clerk
Universal Studios Hollywood
06.2017 - 03.2022
- Greeted each guest and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks, and bins with latest merchandise and changed signage to promote special items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Maintained a friendly, outgoing personality to promote a positive work environment.
- Managed cash register operations using POS systems and processed sales and returns.
- Supported training and development of new staff on company policy, procedures, and sales tactics.
Cashier
Rite Aid
08.2015 - 08.2016
- Operated the Cash register and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep the store operational.
- Inspected store products for damage and obtained item replacements for customers.
- Signed up customers for rewards programs.
- Processed refunds for worn, damaged, and broken merchandise.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
Education
High School Diploma -
Grand Arts VAPA
Los Angeles, CA06-2015
Skills
- Team Management
- Adaptability and flexibility
- Exceptional Communication
- Reliability
- Multitasking
- Problem-Solving
- Customer service
- Inventory monitoring
- Detail-oriented
- Flexible schedule
- Time management
- Organizational Skills
Languages
Spanish
Native or Bilingual
Timeline
Guest Services Shift Leader
Grammy Museum
03.2024 - Current
Certified Ride Operator
Universal Studios
09.2023 - 03.2024
Assistant Manager
The Pie Hole LA
12.2022 - 07.2023
Front Desk Operations
Chuze Fitness
04.2022 - 11.2022
Retail Sales Clerk
Universal Studios Hollywood
06.2017 - 03.2022
Cashier
Rite Aid
08.2015 - 08.2016
High School Diploma -
Grand Arts VAPA