Arib Ahmed
Toronto,ON
Summary
Management professional bringing 2 years of experience in customer service, leadership talents and focus on performance. I have clean history both in driving (G2) and criminal record.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Store Supervisor
Union Chicken
Toronto
09.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained records of items shipped, received, or transferred to another location.
- Conducted monthly inventories to determine accuracy of records.
- Supervised work of cashiers, training new team members and monitoring performance.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Telus Canada
Toronto
07.2022 - 09.2023
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Remained open to feedback from supervisor and peers to build and improve skills set
- Logged details of customer service calls in computer system following correct protocols.
Supervisor
Tim Hortons
Toronto
02.2022 - 04.2023
- Trained new employees on company policies, procedures and work ethics
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Worked closely with upper management to develop strategies for improving operational efficiency within the department
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Some College (No Degree) - Health Sciences
George Brown College
Toronto, ONSkills
- Time Management
- Leadership Abilities
- Organizational Skills
- Technical Proficiency
- MS Word
- Excel
- Team Building and Leadership
- Sales Strategies
- Cash Management
Certification
- Valid Ontario Driving License: G2
- Clean Driving Record
- No Criminal Offense
- Valid Ontario Pesticide Training & Exterminator Certification- Core & Structural
- Certification In Efficient Customer Service Management
Volunteer Experience
Long tem Care Home Volunteer-City Of Toronto- Working in floater position for 3 months in City of Toronto.
Timeline
Store Supervisor
Union Chicken
09.2023 - Current
Customer Service Representative
Telus Canada
07.2022 - 09.2023
Supervisor
Tim Hortons
02.2022 - 04.2023
Some College (No Degree) - Health Sciences
George Brown College
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