Summary
Overview
Work History
Education
Skills
Timeline
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Aria V. Fajardo

Rialto

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Overview

19
19
years of professional experience

Work History

Branch Manager

Lendmark Financial Services
08.2023 - 10.2024
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Complied with regulatory guidelines and requirements.
  • Complied with established internal controls and policies.
  • Examined customer loan applications for loan approvals and denials.

Assistant Vice President Trainee

Lendmark Financial
11.2021 - 07.2023
  • Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
  • Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
  • Implemented data-driven decision-making processes, leading to more informed strategic choices and improved overall performance metrics.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.

Branch Manager

Lendmark Financial Services
09.2017 - 11.2021
  • Promotes a sense of urgency to meet performance targets and deliquency goals.
  • Deliver quality service with remarkable efficiency by skillfully overseeing daily branch operations.
  • Responsible for meeting daily, monthly and yearly goals.
  • Complied with established internal controls and policies.
  • Developed and maintained relationships with local auto dealers that helped branch exceed growth goal.
  • Motivate staff to exceed quotas consistently through business development and internal solicitation.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Assistant Manager

Lendmark Financial Services
08.2007 - 09.2017
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Oversaw branch team and assisted staff with loans and daily activities when manager was not in office.
  • Review past due accounts, collect customer payments on a timely basis and meet daily/weekly collection standards.
  • Review past due accounts, collect customer payments on a timely basis and meet daily/weekly collection standards.
  • Estabished and maitained relationships with merchants that sent constant business.
  • Offer credit insurances to eligible customers.

Customer Service Representative

American General Financial Services
05.2005 - 08.2007
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.

Education

No Degree -

Valley College
San Bernardino, CA

High School Diploma -

Montebello High School
Montebello, CA
05.2005

Skills

  • Relationship building and management
  • Approachable
  • Strong team-builder
  • Rapport Building
  • Business Development
  • Leadership

Timeline

Branch Manager

Lendmark Financial Services
08.2023 - 10.2024

Assistant Vice President Trainee

Lendmark Financial
11.2021 - 07.2023

Branch Manager

Lendmark Financial Services
09.2017 - 11.2021

Assistant Manager

Lendmark Financial Services
08.2007 - 09.2017

Customer Service Representative

American General Financial Services
05.2005 - 08.2007

No Degree -

Valley College

High School Diploma -

Montebello High School

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Aria V. Fajardo