Arianneleigh Romero
Westminster
Summary
Adaptable professional with experience in customer service and operational support. Known for strong attention to detail and self-motivation, consistently improving processes and fostering positive relationships to drive team success.
Overview
6
6
years of professional experience
Work History
Cashier/customer Service
Chick-fil-A
Cerritos, CA
02.2017 - 11.2017
- Processed customer transactions accurately and efficiently, ensuring positive experiences.
- Assisted in training new cashiers on register operations and customer service protocols.
- Managed cash drawer, balancing funds at the beginning and end of shifts.
- Resolved customer inquiries and concerns promptly, enhancing satisfaction levels.
- Collaborated with team members to streamline service during peak hours, improving efficiency.
- Monitored equipment functionality and reported issues to maintain operational efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Increased sales of promotional items by informing customers about current offers.
Cashier/customer Service
McDonald's Restaurant
La Palma, CA
12.2017 - 03.2018
- Implemented inventory management practices for merchandise near checkout area, reducing waste.
- Provided feedback to management on process improvements based on customer interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Improved efficiency, organized checkout area for optimal workflow.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Active Duty Sailor
Department of Defense
Yokosuka, Japan
11.2018 - 03.2023
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Education
Associate of Arts - General Studies
University of Maryland Global Campus
Maryland05-2023
Bachelor of Science - Psychology
University of Maryland Global Campus
Maryland05-2025
Skills
- Emergency procedures
- Cultural awareness
- Teamwork and collaboration
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Troubleshooting skills
- Organizational skills
- Active listening
- Effective communication
- Decision-making
- Safety procedures
- Self motivation
- Task prioritization
- Analytical thinking
- Risk assessment
- Professionalism
- Adaptability
- Emergency response
- Equipment inspection
- Stress management
- Underway replenishment
Accomplishments
- Supervised administrative paperwork of 100 military servicemembers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Filipino/Tagalog
Native or Bilingual
Spanish
Limited Working
Timeline
Active Duty Sailor
Department of Defense
11.2018 - 03.2023
Cashier/customer Service
McDonald's Restaurant
12.2017 - 03.2018
Cashier/customer Service
Chick-fil-A
02.2017 - 11.2017
Associate of Arts - General Studies
University of Maryland Global Campus
Bachelor of Science - Psychology
University of Maryland Global Campus