Hi, I’m
Arianne Wulfhorst
Assistant Club Manager
Delta,BC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
years of professional experience
10
Years of leadership experience
Work History
Planet Fitness
Assistant Manager
01.2021 - Current
Job overview
- Successfully opened a new club from presale to grand opening
- Responsible for leading a team of 18-25 staff members
- Recruited, interviewed and hired individuals who brought passion, dedication and enthusiasm to the team
- Consistently ensured my club met or exceeded monthly KPIs
- Worked a variety of shifts to ensure face-to-face time with all of my staff (including 1 week a month of overnight shifts)
- Timely invoice submission to our accounts payable department
- Solve member issues and escalations in a timely fashion
- Responsible for following up with daily cleaning throughout the club
- Help people sign up for memberships from tour to sign-up.
- Freeze and cancel accounts
- Assist our members use machines by answering questions and demonstrating usage
- Sign members up for training classes
- Assist members in set up and usage of our mobile app
- Having those "tough conversations" with staff (including, but not limited to: behavior coaching conversations, KPI conversations, task follow up)
- Planned schedules and delegated assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs ("Over/Under" and Staples/Supply orders)
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Planet Fitness
Shift Lead
06.2020 - 01.2021
Job overview
- CPR certified
- Responsible for daily deep cleaning tasks around the gym
- Responsible for leading a team of 2-6 people
- In charge of training the morning staff on daily procedures and deep cleaning tasks
- Help people sign up for memberships, as well as freeze and cancel accounts
- Keep a clear line of communication between myself and management
- Help make sure staff and gym members are following COVID safety guidelines
- Assist our members use machines by answering questions and demonstrating usage
- Sign members up for 1 on 1 training classes
- Assist members in set up and usage of our mobile app
Planet Fitness
Overnight Closer
05.2019 - 06.2020
Job overview
- Successfully completed CPR certification as a requirement for this job
- Responsible for nightly deep cleaning of the gym including bathrooms, floors, and equipment
- Responsible for nightly till close out and count
- Responsible for signing people up, freezing accounts, and cancelling accounts
- Assist in the training of new overnight staff members
Value Village Thrift Store
Cashier/Customer Service
10.2017 - 05.2019
Job overview
- Responsible for handling cash, debit, credit, and gift card payments
- Responsible for building rapport with customers to ensure repeat business
- Responsible for keeping the store clean, including rolling merchandise back on to the floor, wiping down counters, sweeping the floor
- Responsible for opening and closing shifts
Gymboree Group
Assistant Manager/Visual Merchandising Manager
08.2017 - 09.2017
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Executed Plan-O-Grams across two locations
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Conducted weekly walk-throughs with Store Manager to discuss interior visual displays and store window presentation.
Safeway - Delta
Cashier
08.2016 - 08.2017
Job overview
- Responsible for handling cash, debit, credit, and gift card payments
- Responsible for building rapport with customers to ensure repeat business
- Scanning and packing groceries with care to ensure the customer's items arrive at their final destination intact.
Koodo Mobile
Senior Sales Representative
01.2010 - 05.2016
Job overview
- Keyholder
- Health and safety representative for our store
- Responsible for weekly inventory counts for Loss Prevention
- Completion of Telus' "Leadership Development" (LDP) program, which helps to train employees for management roles later on
- Responsible for repairs, shipments, and other merchandise going in and out of store, along with paperwork and operational work
- Responsible for talking to customers and finding a plan and phone that fits them
- Described use and operation of merchandise to customers
- Received and processed cash, credit, and debit payments for in-store purchases
- Experience in both opening and closing the kiosk, including counting cash, opening and closing cash registers and nightly deposits
- Share product knowledge with customers while making personal recommendations
- Working as a team member to provide the highest level of service to customers
- Verifying that all merchandising standards were maintained on a daily basis
- Maintaining friendly and professional customer interactions
- Assisted in training new staff members
- Managing a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Informed customers about sales and promotions in a friendly and engaging manner
- Assist in resolving customer escalations when a manager was not immediately available.
McDonalds
Swing Manager
10.2006 - 08.2009
Job overview
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Organized and oversaw food service training to educate employees on relaying orders to cooks, taking accurate orders and upselling food and beverages.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maximized quality assurance by completing frequent line checks.
Education
Delview Secondary SchoolDelta
High School Diploma
06.2009
Skills
- Staff Supervision
- Creative Solutions
- Customer Satisfaction
- Time Management
- Customer Relationship Management
- Google Drive
- Staff Development
- Customer Relations
- Operational Standards
- Scheduling
- Payroll
Timeline
Assistant Manager
Planet Fitness
01.2021 - Current
Shift Lead
Planet Fitness
06.2020 - 01.2021
Overnight Closer
Planet Fitness
05.2019 - 06.2020
Cashier/Customer Service
Value Village Thrift Store
10.2017 - 05.2019
Assistant Manager/Visual Merchandising Manager
Gymboree Group
08.2017 - 09.2017
Cashier
Safeway - Delta
08.2016 - 08.2017
Senior Sales Representative
Koodo Mobile
01.2010 - 05.2016
Swing Manager
McDonalds
10.2006 - 08.2009
Delview Secondary School
High School Diploma
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