Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
SoftwareEngineer
Arianne Rathouin

Arianne Rathouin

Laval,QC

Summary

Parfaitement bilingue Français et Anglais.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Proficient in both French and English. Ma langue maternelle est le français mais je suis parfaitenent bilingue autant à l'oral, l'écrit ou la lecture.

Merci pour votre considération,

Arianne Rathouin

Overview

9
9
years of professional experience

Work History

Insurance Customer Service Representative

SunLife
Montreal, QC
09.2016 - 08.2019
  • Greeted customers and provided prompt, courteous service.
  • Examined claims, records and procedures to grant approval of coverage.
  • Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
  • Advised customers on available coverage options that best fit their individual needs.
  • Provided quotes on various types of insurance policies.
  • Investigated discrepancies between actual charges and expected premiums.
  • Developed strong relationships with clients by providing exceptional customer service.

Complex Call Agent Specialist

Telus
Montreal, QC
01.2011 - 08.2015
  • Maintained accurate and clear records of customer interactions and transactions.
  • Navigating different softwares to access customers accounts, fix billing issues and/or process order for new and additional services.
  • Educated customers on special pricing opportunities and company offerings.
  • Trained new call agents on company policies, procedures and protocols.
  • Performed quality assurance reviews of recorded calls from other call agents.
  • Answered customer inquiries regarding products, services, billing and technical issues.
  • Displayed strong telephone etiquette, professionalism, empathy and calm in order to effectively handle difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

Diplôme Études Professionnelles - Certified Dental Assistant

École Des Métiers Des Faubourgs
Montreal, QC
12-2022

High School Diploma -

Formation Des Adultes
Montreal, QC
08-2021

Attestation Étude Professionnel - Stagecraft And Event Technology

Technique De Scènes
Montreal, QC
11-2017

Skills

  • Outstanding Customer Service
  • Data Entry
  • Account Management
  • Quick learner and adapting
  • Organizing and Prioritizing Work
  • Proficient in multiple order/account business softwares
  • Google Suite Proficiency
  • Microsoft Office
  • Friendly, Positive Attitude
  • Dependable and Responsible
  • First Aid/CPR
  • Conflict Resolution
  • Training & Development
  • Remote Office Availability

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Insurance Customer Service Representative

SunLife
09.2016 - 08.2019

Complex Call Agent Specialist

Telus
01.2011 - 08.2015

Diplôme Études Professionnelles - Certified Dental Assistant

École Des Métiers Des Faubourgs

High School Diploma -

Formation Des Adultes

Attestation Étude Professionnel - Stagecraft And Event Technology

Technique De Scènes

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Arianne Rathouin