Arianne Bain
Inglewood
Summary
Results-driven Team Manager with over 5 years of leadership experience in Customer Service. Committed to achieving team performance objectives and exceeding set targets. Skilled in providing comprehensive training, establishing team goals, and implementing innovative strategies. Demonstrates exceptional oral and written communication skills, effective time management, and strong leadership abilities to drive efficient team performance and successful goal attainment.
Overview
17
17
years of professional experience
Work History
Team Leader Manager/Legal Coordinator
Litili, LLC
10.2023 - Current
- Lead employee relations through effective communication, coaching, training, and development.
- Empower employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Identify and correct deficient performance and behaviors to achieve maximum productivity.
- Facilitate cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
- Consistently meet or exceed departmental goals by effectively managing resources and establishing clear objectives for the team.
Customer Support Agent/Team Lead & Supervisor
American Botanical Pharmacy
05.2023 - 10.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Administered supervisory functions, including escalations, employee scheduling, and revising the training guidelines for new hires.
- Championed customer experience in a call center environment by taking escalated calls/emails and leading a customer service team.
- Determined, monitored, and flagged certain accounts for bad credit and/or fraud and created step-by-step guides for handling and recognizing possible fraud calls from risky calls.
Senior Corporate Agent
Beachbody LLC
11.2020 - 03.2023
- Resolved customer service issues by adhering to company protocols and ensured prompt communication with customers.
- Addressed client inquiries and complaints effectively, both in-person and via phone, contributing to account preservation.
- Processed and executed orders for both new and existing customers, focusing on service management for retention and sales enhancement.
- Coordinated responses for high-value customers with complex issues, reinforcing team performance and service quality as a senior representative.
Direct Sales Representative
Spectrum
06.2016 - 10.2020
- Conducted in-person sales visits to both potential and existing clients, promoting products and discussing service upgrades.
- Assisted in the training of new team members on a weekly basis, ensuring effective onboarding and skill development.
- Managed the entire sales cycle, from proposal creation and contract negotiation to deal closure and monthly sales reporting.
- Proactively addressed customer issues, ensuring timely resolutions and maintaining high satisfaction levels; identified leads through various methods and averaged 50 cold outreach attempts per day.
Emergency Roadside Service Representative
AAA
01.2013 - 06.2016
- Managed and resolved escalated customer inquiries, ensuring timely and effective solutions while maintaining a professional demeanor.
- Fostered strong relationships with customers through active listening and empathy, contributing to high levels of satisfaction and loyalty.
- Handled in excess of 100 daily calls, adapting to a dynamic, high-volume work setting with efficiency and composure.
Account Services Representative
Cox Communications
02.2008 - 06.2011
- Answered customer inquiries, resolved issues, and furnished product information through the handling of 80 calls per day, enhancing customer satisfaction and loyalty.
- Supported the collections department by assisting in debt settlement and managing escalations, contributing to the resolution of financial discrepancies.
Education
English Major - English
College of Southern Nevada
Las Vegas, NV01.2011
English Program (incomplete) - English
El Camino College
Torrance, CA01.1999
Skills
- Remote team management
- Workload management
- Team leadership
- Employee onboarding
- Performance evaluations
- Cross-functional team management
- Relationship building
- Staff training and development
- Goal setting
- Coaching and mentoring
- Complex Problem-solving
- Task delegation
Timeline
Team Leader Manager/Legal Coordinator
Litili, LLC
10.2023 - Current
Customer Support Agent/Team Lead & Supervisor
American Botanical Pharmacy
05.2023 - 10.2023
Senior Corporate Agent
Beachbody LLC
11.2020 - 03.2023
Direct Sales Representative
Spectrum
06.2016 - 10.2020
Emergency Roadside Service Representative
AAA
01.2013 - 06.2016
Account Services Representative
Cox Communications
02.2008 - 06.2011
English Program (incomplete) - English
El Camino College
English Major - English
College of Southern Nevada
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