Arianna Tyler
Bellflower
Summary
Dynamic Customer Engagement Coordinator with proven expertise in cash handling and performance coaching at Marshalls. Skilled in elevating customer service and fostering team collaboration, successfully enhanced cashier performance metrics and optimized operations. Acknowledged for leadership in cultivating a supportive atmosphere, driving sales, and ensuring operational excellence.
Overview
3
3
years of professional experience
Work History
Customer Engagement Coordinator, Cash Office Associate
Marshalls
Whittier
08.2024 - Current
- At Marshalls, I mostly worked in the front end.
- I was there to support and coach my cashiers.
- I supported them with any questions they have or if a customer had questions.
- I coached them to follow the ringing sequence as well as persuade customers to get our rewards card which benefits our store and company as well.
- I was in charge of all other departments and making sure everyone was on the same page and got the support they needed as well and made sure the front end of the store was all cleaned and prepared for associates and customers.
- I also focused on checking our store reports, (surveys, transaction counts, credit card percentages, cashier summaries) and see where we needed work and gave ideas to help us improve.
- I communicated with my cashiers regarding their report percentages and talked to them about their improvement as well as checking in on them overall.
- In cash office, I was responsible for everything regarding money in the store.
- Everyday I would count all the registers from the day prior and made sure it would all be the same amount as our system said.
- I would make sure the change fund was always at the amount needed.
- I had to fill all registers in the morning before our store opened, if I closed, I would be in charge of taking all the money out and locking them in the safe to be done the next day.
- I was also responsible for checking return receipt and checks that had been processed from the prior business day and correct any errors.
- I would run to the bank if we needed any change or run to other stores if we were short on supplies.
- I would also do the deposit for the store everyday and made sure a manager double checked it so it would be ready for pick up at the end of the week.
- I was also responsible for doing safe audits once a week.
Guest Advocate
Target
Cerritos
11.2022 - 07.2024
- At Target, I worked mainly in the customer service area.
- I processed returns.
- Helped guests with online orders or questions.
- Assigned breaks for my coworkers that aligned with everyone’s schedule so there would be coverage all around.
- I marked out all defectives, out of temps, and hazardous waste items that came from the store.
- I worked with my team in order pickup and drive ups.
- We worked together to get all orders out in a timely manner and made sure we stayed in the certain time it was required to give out orders.
- I was trained in the team lead position to cover lunches for any lead during shift.
Education
High School Diploma -
California Connections Academy
San Juan Capistrano, CA03.2024
Skills
- Customer service
- Customer engagement
- Cash handling
- Leadership
- Time management
- Computer proficiency
- Sales expertise
- Performance coaching
- Team collaboration
Languages
- Spanish
- English
Timeline
Customer Engagement Coordinator, Cash Office Associate
Marshalls
08.2024 - Current
Guest Advocate
Target
11.2022 - 07.2024
High School Diploma -
California Connections Academy