ARIANNA SIU
Markham,ON
Summary
Dedicated customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
6
6
years of professional experience
Work History
General Manager
Gap
Newmarket, ON
05.2022 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased sales by 5.2% in last quarter of 2023
- Manage diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, to ensure long-term success and loyalty.
- Established comprehensive employee training programs/workshops to develop skills, improve productivity, and maintain standards to company expectations.
- Managed budget implementations, employee reviews, training, and schedules.
- Recruited, hired, and trained employees, working to establish key internal functions and outline scope of positions for new organization.
- Facilitated and encouraged team participation in community outreach initiatives, leading efforts to organized donations and volunteer activities aimed at benefiting local communities
Adult Merchandiser
Gap
Richmond Hill
06.2021 - 05.2022
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Trained new team members in merchandising best practices, ensuring cohesive approach across store
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Analyzed sales data to identify underperforming products or categories requiring targeted merchandising efforts for improved performance.
Kids/Baby Merchandiser
Gap
Markham
08.2020 - 06.2021
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Trained new team members in merchandising best practices, ensuring cohesive approach across store.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Analyzed sales data to identify underperforming products or categories requiring targeted merchandising efforts for improved performance.
Store Manager
Forever21 Fairview Mall
10.2017 - 06.2019
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
Fashion Management Diploma Program -
George Brown College
Toronto, ON01.2014
Skills
- Proficient in Microsoft office365, Workday, MyInsights
- Performance Analysis of product in individual departments
- Ability to analyze data and make decisions
- Strong communication skills in English and Cantonese
- Leadership and team building
- Problem Resolution
- Customer Relationship Management
Related Courses
- Advanced Marketing
- Management
- Economics
- Fashion Merchandising and Buying
- Logistics
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
General Manager
Gap
05.2022 - Current
Adult Merchandiser
Gap
06.2021 - 05.2022
Kids/Baby Merchandiser
Gap
08.2020 - 06.2021
Store Manager
Forever21 Fairview Mall
10.2017 - 06.2019
Fashion Management Diploma Program -
George Brown College