Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arianna Romero

Santa Ana

Summary

Bilingual semi- fluent in Spanish, seeking a full-time role in the mortgage industry to leverage prior experience and enhance skills for career advancement. Proven ability to maintain confidentiality while demonstrating accuracy and thoroughness in loan processing, evaluating financial documents, and ensuring compliance. Recognized for excellent written and verbal communication skills, strong organizational capabilities, and a detail-oriented approach that fosters effective teamwork. Committed to delivering results efficiently while adapting to dynamic environments and prioritizing customer satisfaction.

Overview

9
9
years of professional experience

Work History

Caregiver

Independent Contract
11.2023 - Current
  • Provided compassionate care to client, ensuring comfort and safety in daily activities.
  • Assisted with personal hygiene tasks, promoting dignity and respect for client.
  • Coordinated medication schedules, enhancing adherence to health regimens.
  • Monitored client's well-being, promptly addressing any changes or concerns.
  • Cleaned house, ran errands, managed laundry, and complete weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Transported client to events and activities, medical appointments, and shopping trips.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Documented detailed daily reports on client's progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patient throughout their day-to-day lives.

Account Manager

Home Mortgage Alliance Corporation (HMAC)
12.2022 - 04.2023
  • Developed and maintained strong client relationships to enhance customer satisfaction and retention.
  • Analyzed market trends to identify opportunities for growth and improved service offerings.
  • Collaborated with internal teams to streamline processes and improve operational efficiency.
  • Implemented strategic initiatives that increased productivity and reduced turnaround times for loan processing.
  • Managed conflict resolution with clients, ensuring issues were addressed promptly while maintaining positive relationships.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.

Account Manager

Nations Direct Mortgage, LLC
09.2020 - 11.2022
  • Serves as main point of communication and support between the sales, sales support and operations leaders on loans past the underwriting milestone as it relates to pipeline management
  • Ensure compliance deadlines are met with regards to pre-disclosures, approval letters, cancellation and declined loans
  • Ordering vendor services (including but not limited to; appraisal, title, escrow, FHA etc.) and following up on the orders to ensure they are received in a timely manner
  • Obtain conditions from Broker to clear loan for docs and funding
  • Confirm all of the needed documentation is provided from the Broker
  • Interact with external parties (credit, employers, insurance companies) for loan fulfillment
  • Assist Brokers with the order of the appraisal through the approved AMC
  • Responsible for the submission of the loan conditions from the Broker to Underwriting
  • Ensure internal and external customer service expectations are delivered
  • Assist customers with any Underwriting or General questions that they may have
  • Extend locks and cancel loan files

Community Association Manager

Optimum Professional Property Management
05.2019 - 09.2020
  • Regular interaction with and support of vendors, Board members and homeowners
  • Overseeing all aspects of maintenance on behalf of the Board
  • Completing special projects on time and within budget
  • Educating the Board ahead of time of forecasted budget overruns and given option on other ways to deal with expense variances
  • Monitoring the budget and forecasting the income and expenses monthly looking forward
  • Conduct monthly site visits/property inspections
  • Reviewing policy and making recommendations for policy generation and implementation procedures
  • Review and process architectural applications
  • Process violation and hearing letters
  • Send work order requests to vendors
  • Work closely with service providers and Board of Directors
  • Prepare Board meeting agendas and directors reports
  • Attend Board meetings per the management agreement and community events as needed
  • Ensure Optimum Professional Property Managements tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, operating budget, etc.

Transaction Coordinator

Cardinal Financial LLC
12.2017 - 03.2019
  • Effectively and professionally communicate with borrowers (both orally and in writing) regarding document needs that will assist in ordering and retrieving third-party documentation.
  • Represent the organization well by providing exceptional customer service and effective communication skills, both in writing and orally to internal and external customers and organizations.
  • Collect, review and verify all borrower’s documentation.
  • Send daily needs list emails to the loan officer.
  • Stay in good communication with the agent if any issues arise that the agent needs to handle or negotiate.
  • Single point of contact for all third-party document ordering, fulfillment, and criteria evaluation.
  • Maintain accurate and compliant files for all transactions.
  • Order appraisals, title commitments, insurance policies, etc.
  • Order FHA case #’s and CAIVRS in FHA connection.
  • Order any and all necessary verifications (written VOE, VOD, VOR, VOM, etc.)
  • Order payoff demands.
  • Complete file contact information including settlement agent, listing/selling agent and all applicable license numbers.
  • Upload and review title documents.
  • Upload appropriate documentation needed for loan approval and closing.
  • Send condo questionnaire to homeowner’s association and obtains condo docs as necessary per AUS findings.
  • Create timelines and follow up with individuals as needed to ensure all deadlines are met and contingencies are released.
  • Provide an exceptional customer service experience throughout the entire closing process to both our agents and our clients.
  • Coordinate closing date, time, and location and notify all parties.
  • Ensures exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures, and regulatory requirements, and demonstrating a commitment to professional ethics.
  • Develop effective professional partnerships with all colleagues.

Loan Processor I

Pacific Union Financial, LLC
08.2016 - 12.2017
  • Support loan officers, underwriters and appropriate third parties by ensuring the timely, accurate and compliant processing of mortgage loans.
  • Collect, review and verify documentation to prepare loan applications for underwriting decisions.
  • Handle a limited variety of loan types, property types and income types under the direction of senior-level staff.
  • Review each loan file to verify documents are present, accurate and sufficiently complete for an underwriting decision (including satisfying DU requirements and calculation of income prior to underwriting submission).
  • Conduct professional and courteous communication with each loan officer, underwriter or appropriate third party about the loan application status and issues needing resolution.
  • Assist other departments in preparing loan closings by informing parties of final approval and other necessary tasks.
  • Ensure rules, obligations, timelines and deadlines are met to comply with company policy, contracts, investor guidelines, lending programs and state and federal laws and regulations.
  • Guarantee compliance by following up on closed loan documentation.
  • Maintain a pipeline of loans with an emphasis on customer service, quality, accuracy and efficiency.
  • Learn and maintain knowledge of different loan programs.
  • Gather and submit credit report and supporting application (1003) documentation in a timely manner for loan approval.
  • Update codes, status dates and loan information for reporting as needed.
  • Keep current with investor guideline changes by reading updated bulletins and loan program guidelines.
  • Obtain and follow through on borrower conditions for closing per underwriter/lender requirements.
  • Maintain written status with borrowers regarding outstanding items and/or approval conditions.

Education

High School Diploma -

Santiago Community College
Santa Ana, CA

High School Diploma - undefined

Arnold O. Beckman High School
Irvine, CA

Certificate - undefined

ROP Office Tech
Costa Mesa, CA

Skills

  • Microsoft Word, Outlook, Excel, PowerPoint, HRIS-ADP, Paychex, Encompass, OpenClose, Octane (Cardinal Financials LOS)
  • Elderly care
  • Verbal and written communication skills
  • Respectful and compassionate

Timeline

Caregiver

Independent Contract
11.2023 - Current

Account Manager

Home Mortgage Alliance Corporation (HMAC)
12.2022 - 04.2023

Account Manager

Nations Direct Mortgage, LLC
09.2020 - 11.2022

Community Association Manager

Optimum Professional Property Management
05.2019 - 09.2020

Transaction Coordinator

Cardinal Financial LLC
12.2017 - 03.2019

Loan Processor I

Pacific Union Financial, LLC
08.2016 - 12.2017

High School Diploma - undefined

Arnold O. Beckman High School

Certificate - undefined

ROP Office Tech

High School Diploma -

Santiago Community College

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Arianna Romero