Arianna Ricardo Lam
Calgary,AB
Summary
Compassionate Childcare Provider known for creating safe, stimulating environments for young children while ensuring that tasks are completed efficiently and productively. Skilled in early childhood development, behavior management strategies, and age-appropriate activity planning. Excel at communication, patience, and empathy, allowing for effective engagement with children of all ages.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Resourceful Bilingual Customer Service Representative known for high productivity and efficient task completion. Specialize in effective communication, problem-solving, and time management skills. Excel in empathy, adaptability, and conflict resolution, ensuring positive customer interactions and resolutions in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Childcare Provider
Day Home childcare
Calgary, Alberta
09.2024 - Current
- Sanitized toys and tables to maintain clean, safe environment.
- Observed and monitored children's play activities.
- Guided children through engaging and productive activities to foster fun learning environment.
- Dropped off and picked up children from school.
Cook
Lil empire burger
Calgary, Alberta
12.2021 - 10.2023
- Ordered supplies as needed for the kitchen.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Set up and performed initial prep work for soups, sauces and salads.
Cashier
Dollar tree
Calgary, Alberta
12.2019 - 09.2021
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Accepted cash and credit card payments, issued receipts and provided change.
Chef
University child care centre
Calgary, Alberta
12.2016 - 12.2019
- Distributed food to service staff for prompt delivery to customers.
- Exercised portion control for items served, eliminating waste.
- Planned menus, ordered supplies and managed kitchen staff.
Wait Staff Member
El bosque
Holguin, Cuba
11.2008 - 12.2015
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Set up dining room to meet hospitality and service standards.
Barback
Club Bariey
Holguin, Cuba
01.2006 - 09.2008
- Stocked customer service stations with paper products or beverage preparation items.
- Collaborated with team members to plan and execute special events and promotions.
- Followed safety protocols such as properly storing equipment away after use.
Room Service Attendant
Hotel Los Tamarindos
Holguin, Cuba
03.2005 - 01.2006
- Answered guest questions related to pricing and food and beverage ingredients.
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Replenished linens, towels and guest amenities in accordance with established standards.
Education
English Language Training -
Bow Valley College
Calgary, None08-2021
High School Diploma -
Panchito Gomez Toro
Holguin, Cuba02-2005
Skills
- First aid and CPR and AED training level C
- Level 2 food and safety certificate
- Pro Serve certificate
- Recreation planning
- Care management
- Child development support
- Group leadership
- Early childhood literature
- Childcare
- Safe food handling
- Food and beverage pairings
- Dining customer service
Timeline
Childcare Provider
Day Home childcare
09.2024 - Current
Cook
Lil empire burger
12.2021 - 10.2023
Cashier
Dollar tree
12.2019 - 09.2021
Chef
University child care centre
12.2016 - 12.2019
Wait Staff Member
El bosque
11.2008 - 12.2015
Barback
Club Bariey
01.2006 - 09.2008
Room Service Attendant
Hotel Los Tamarindos
03.2005 - 01.2006
English Language Training -
Bow Valley College
High School Diploma -
Panchito Gomez Toro