Dynamic Server Trainer with expertise in implementing training programs and enhancing service quality. Proven ability to conduct employee evaluations and facilitate ongoing training, contributing to improved team performance and guest satisfaction.
Overview
8
8
years of professional experience
Work History
Server Trainer
The Beach Sports Bar and Grill
Riverside, CA
01.2022 - Current
Implemented training programs for new servers and trainers.
Conducted employee's quarterly review.
Facilitated ongoing training sessions and meetings to keep staff updated on menu changes and FOH/BOH updates.
Actively participated in weekly management/owner meetings, contributing valuable insights and suggestions to enhance overall business operations.
Bartender
The Beach Sports Bar and Grill
Riverside, CA
01.2022 - Current
Built guest rapport providing VIP service to ensure guest return.
Implemented opening/closing bar procedures to maintain company protocol.
Strong cocktail, spirits, wine and beer knowledge.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Upsold/Suggestive sold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Bufallo Wild Wings
Los Angeles, CA
03.2018 - 03.2022
Supervised FOH/BOH area cleanliness and organization, contributing to a welcoming atmosphere for patrons.
Assisted in inventory management by tracking supplies and reporting discrepancies to management for timely restocking.
Participated in team meetings to discuss operational improvements and implement feedback for enhanced service quality.