Arianna Lazaro
Heber
Summary
Dedicated customer service representative with proven ability to enhance customer satisfaction and resolve inquiries efficiently. Strong communication and problem-solving skills foster positive client relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
HR Block
El Centro
12.2023 - 04.2026
- Provided detailed explanations of tax forms and requirements.
- Resolved customer inquiries through phone and in-person interactions.
- Maintained accurate records of client information and documentation.
- Collaborated with team members to improve service delivery processes.
- Managed appointment scheduling for client consultations effectively.
- Ensured compliance with IRS regulations during client interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed strong customer relationships to encourage repeat business.
Team Member
Spirit Halloween Store
El Centro
10.2023 - 10.2023
- Operated cash register and processed transactions efficiently.
- Collaborated with team members to enhance customer experience.
- Monitored inventory levels and restocked items as needed.
- Handled customer complaints and resolved issues promptly.
- Assisted customers with finding the right product for their needs.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Assisted customers with product selection and inquiries.
Team Member
Domino's Pizza
El Centro
05.2022 - 11.2022
- Greeted customers upon entering the store with friendly demeanor.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Operated cash register and processed customer transactions accurately.
- Operated cash registers to process payments from customers.
- Prepared and baked pizzas following company recipes and quality standards.
- Maintained cleanliness of workstations and dining areas to meet health standards.
- Executed food safety protocols to ensure safe food handling practices.
- Trained new team members on procedures and best practices for efficient service.
- Trained new team members using approved training materials and information.
- Assisted in inventory management by restocking supplies as needed.
- Organized inventory shelves for easy access and maintenance of stock levels.
Education
High School Diploma -
Imperial County Office Education
El Centro, CA06-2025
Associate of Science - Early Childhood Education
Imperial Valley College
Imperial, CA06-2026
Skills
- CPR certification
- Document processing
- Cash handling proficiency
- Retail store support
- Sanitation and cleanliness
- Communication skills
- Call center procedures
- Appointment scheduling
- Office equipment proficiency
- Meal preparation
- Food safety compliance
Timeline
Customer Service Representative
HR Block
12.2023 - 04.2026
Team Member
Spirit Halloween Store
10.2023 - 10.2023
Team Member
Domino's Pizza
05.2022 - 11.2022
High School Diploma -
Imperial County Office Education
Associate of Science - Early Childhood Education
Imperial Valley College