Arianna Hackney
Thousand Oaks
Summary
Dynamic and reliable professional with strong customer service and problem-solving skills, honed during my tenure at Veterans Affairs. Proven ability to foster team collaboration and enhance student engagement through effective communication and leadership. Experience in nurturing and educating young children. Skilled in creating safe and engaging environments, fostering emotional and cognitive development. Strong focus on teamwork, adapting to changing needs, and achieving positive outcomes. Reliable, patient, and empathetic with effective communication and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Federal Work Study Student
Veterans Affairs
09.2022 - Current
- Served as a liaison between students and the VA Coordinator to facilitate prompt resolution of concerns or issues that arose during the semester.
- Provided exceptional customer service to students, faculty, and staff by addressing inquiries promptly and accurately.
- Assisted in the planning and execution of campus events, resulting in increased student engagement and satisfaction.
- Contributed to a positive work environment by fostering open communication channels among team members.
- Provided counseling to enrolled and prospective students regarding their VA educational benefits.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Input data into spreadsheets and databases.
- Coordinated and scheduled meetings and appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Work Study Student
California Lutheran University
08.2023 - 05.2024
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Collaborated with staff members to guarantee students received best possible customer service.
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
- Utilized strong time management skills to balance multiple responsibilities effectively while maintaining high-quality results.
- Greeted incoming Student Union visitors, answered questions, and directed individuals to Campus locations and services.
- Developed and executed social media campaigns for optimal reach, engagement, and growth.
- Assisted team with various marketing projects that would engage students with campus events.
Swim Instructor
Goldfish Swim School
09.2021 - 06.2022
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Adjusted lesson pacing according to individual student needs while adhering to established curriculum guidelines, ensuring optimal progress for all learners.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
- Collaborated with other instructors to develop innovative teaching methods for improved student outcomes.
- Encouraged parent involvement in their child''s aquatic education through regular communication about progress and upcoming events.
- Prepared equipment before each class class and stored items promptly after classes.
- Mentored and trained new swim instructors on best practices.
- Collaborated with parents to discuss progress and set goals for young swimmers.
Food Service Worker
Six Flags
08.2021 - 09.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Education
Bachelor of Science - Psychology
California Lutheran University
Thousand Oaks, CA05-2026
High School Diploma -
James Hubert Blake High School
Silver Spring, MD06-2022
Skills
- Leadership qualities
- Writing and editing
- Powerpoint presentations
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Clear communication
- Team collaboration
- Verbal and written communication
- Patience and empathy
- Strong work ethic
- Reliability
- Following directions
- Critical thinking
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Work Study Student
California Lutheran University
08.2023 - 05.2024
Federal Work Study Student
Veterans Affairs
09.2022 - Current
Swim Instructor
Goldfish Swim School
09.2021 - 06.2022
Food Service Worker
Six Flags
08.2021 - 09.2021
Bachelor of Science - Psychology
California Lutheran University
High School Diploma -
James Hubert Blake High School
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