Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Arianna Gutierrez

Lake Elsinore

Summary

Compassionate Residential Support Staff bringing advanced abilities in medical, social, and physical support. Promotes independence and respects individuals' dignity. Helps with activities of daily living and boosts well-being with caring support.

Seasoned Server Shift Leader displays expert knowledge in serving, customer service and shift operation. Consistently adheres to food quality, appearance, and presentation requirements. Demonstrates good listening skills and excellent follow-through on task management and teamwork.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Residential Support Professional/RBT

Chrysalis
Salt Lake City
08.2025 - Current
  • Assisted in developing individualized support plans for residents' needs.
  • Facilitated communication between residents and their families to enhance relationships.
  • Supported residents with daily living activities and personal care routines.
  • Maintained a safe and clean living environment for all residents.
  • Encouraged social interactions and community engagement among residents.
  • Documented resident progress and reported changes to the care team.
  • Collaborated with multidisciplinary teams to ensure comprehensive care delivery.
  • Helped residents with activities of daily living, grooming, and feeding.
  • Dispensed medications and documented passes to update individual records.
  • Developed individualized plans for clients and monitored progress towards goals.
  • Planned and implemented appropriate activities to encourage residents to be social and active.
  • Assisted individuals with completing daily appointments by helping with mobility and transportation needs.
  • Created opportunities for residents to build and exercise coping skills for common triggers and situations.
  • Implemented behavior management techniques designed to decrease challenging behaviors while promoting positive reinforcement strategies.
  • Recorded participants' daily progress, noted trends, and addressed negative strategies to help redirect actions and improve progress.
  • Engaged in community outreach activities such as attending conferences or events related to disability services.

Server/Host/Supervisor

Village Inn
Lake Elsinore
10.2022 - 08.2025
  • Provided excellent customer service in a fast-paced dining environment.
  • Maintained cleanliness and organization of dining area and serving stations.
  • Processed customer orders accurately and efficiently using point-of-sale system.
  • Assisted team members during busy shifts to ensure timely service delivery.
  • Recommended menu items and specials to enhance customer dining experience.
  • Collaborated with kitchen staff to ensure food quality and presentation standards.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Trained new servers on restaurant policies, procedures, and best practices.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.

Skills

  • Behavior management techniques
  • Daily living assistance
  • Medication dispensing
  • Customer relationship management
  • Care team collaboration
  • Team training and supervision
  • Problem solving
  • Attention to detail
  • Time management
  • Conflict resolution
  • Professional boundaries
  • Personal care assistance
  • Disability awareness
  • First aid and CPR
  • Customer service
  • Menu knowledge
  • Order accuracy
  • Cleanliness standards
  • Food presentation
  • Training new staff
  • Kitchen coordination

Certification

  • Food handlers
  • Adult first aid/CPR

Timeline

Residential Support Professional/RBT

Chrysalis
08.2025 - Current

Server/Host/Supervisor

Village Inn
10.2022 - 08.2025

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Arianna Gutierrez