Compassionate healthcare professional with background in medical assistance. Known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excels in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.
Overview
7
7
years of professional experience
Work History
Behavior Technician
Behavior Health Works
San Diego
09.2022 - 02.2023
Established and implemented reinforcement systems to encourage positive behaviors.
Documented interventions, assessments, and progress reports are on the database to enable tracking history and maintain consistent records.
Implemented strategies to reduce anxiety and stress levels in clients.
Observed, monitored, and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and notes.
Delivered compassionate care to patients with diverse mental health needs.
Collaborated with a multi-disciplinary team to develop individualized care plans.
Facilitated group therapy sessions to support patient recovery.
Monitored patient progress and adjusted treatment plans as necessary.
Medical Assistant/Vaccine Coordinator
La Maestra Community Health Centers
07.2017 - 08.2021
Documented patient histories, complaints and all other patient communications into electronic health record
Administered immunizations and discussed corresponding vaccine education.
Preformed diagnostic testing such as vitals, ECG, eye exams and audiometry test
Collaborated with other medical and administrative personnel to maintain a patient-focused environment.
Prepped exam rooms for routine check up and procedures according to protocol
Called and faxed pharmacies to check on submitted prescriptions and refills.
Ordered and checked vaccines twice a week to maintain fully stocked and accurate inventory
Answered incoming calls, scheduled appointments and conducted patient intake.
Maintained a clean and organized work environment to ensure the best quality of care by sanitizing, restocking and organizing medical equipment.
Sales Floor Manager
Kohl’s
San Diego
11.2015 - 06.2017
Implemented successful customer service strategies enhancing customer satisfaction.
Analyzed sales data to identify trends and optimize inventory levels.
Developed and executed product merchandising plans.
Facilitated effective communication within the sales team.
Managed team schedules to ensure adequate coverage and ensure productivity.
Greeted customers, answered questions about products and services, helped identify merchandise.
Assisted customers with product returns, exchanges and refunds
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Provider Network Manager Sr. at Carelon Behavior Health (Subsidiary of Elevance Health)Provider Network Manager Sr. at Carelon Behavior Health (Subsidiary of Elevance Health)
Social Work Intern (Inpatient & Outpatient) at Texas Health Presbyterian Behavior HealthSocial Work Intern (Inpatient & Outpatient) at Texas Health Presbyterian Behavior Health