Summary
Overview
Work History
Education
Skills
Timeline
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Arianna Francis

Redding

Summary

Dynamic Customer Service Representative with a proven track record at House of Wraps, excelling in relationship building and upselling. Leveraged critical thinking and active listening to enhance customer satisfaction and loyalty, contributing to sales growth through personalized solutions and informed recommendations. Committed to delivering exceptional service and fostering positive customer experiences.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

House of Wraps
03.2023 - 07.2025
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Education

N/A - General Studies

Shasta Collegiate
Redding, CA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Professional telephone demeanor
  • Appointment scheduling
  • Prioritization
  • Product sales
  • Sales expertise
  • Service upselling

Timeline

Customer Service Representative

House of Wraps
03.2023 - 07.2025

N/A - General Studies

Shasta Collegiate

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Arianna Francis