Arianna Elizarraras
Whittier,CA
Summary
Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business. Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.
Overview
8
8
years of professional experience
Work History
Barista Trainer
Starbucks
01.2021 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Server
Disneyland Resort
09.2018 - 12.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
QSR Cashier, Baker & Food Prep
Disneyland Resort
09.2015 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
Education
Communications
Long Beach City College
Long Beach, CASkills
- New Hire Training
- Suggestive Selling
- Food Preparation and Safety
- Adaptive and Creative
- Quality Control
- Pos Operation
- Warm and Friendly
- Cool Under Pressure
Timeline
Barista Trainer
Starbucks
01.2021 - Current
Server
Disneyland Resort
09.2018 - 12.2021
QSR Cashier, Baker & Food Prep
Disneyland Resort
09.2015 - 09.2018
Communications
Long Beach City College
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