Ariane Stephanie Mache Tchoulla
Ottawa,Ontario
Summary
Experienced Customer Service Representative and Cashier at SANTA LUCIA - CAMEROON, skilled in handling high-stress situations with professionalism and empathy, resulting in increased customer loyalty. Demonstrates a strong work ethic, collaborates well with teams, and is bilingual in French and English. Proficient in cash handling and Microsoft Office. Proven track record of improving customer relations through effective dispute resolution and providing empathetic service.
Overview
4
4
years of professional experience
Work History
Cashier
SANTA LUCIA - CAMEROUN
03.2022 - 05.2024
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service Representative
SANTA LUCIA - CAMEROON
05.2020 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
DIPLOMA (DEC) - Medical Office Administration(OMA)
HERZING COLLEGE
Ottawa, ONBaccalaureate - Accounting
Institut Universitaire De La Côte(IUC)
Cameroon 07.2022
Skills
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
Languages
French
Native or Bilingual
English
Limited Working
Timeline
Cashier
SANTA LUCIA - CAMEROUN
03.2022 - 05.2024
Customer Service Representative
SANTA LUCIA - CAMEROON
05.2020 - 02.2022
DIPLOMA (DEC) - Medical Office Administration(OMA)
HERZING COLLEGE
Baccalaureate - Accounting
Institut Universitaire De La Côte(IUC)
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