Arian Bin Islam Navil
Oshawa,Ontario
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Software-savvy, strong communication and interpersonal skills. In-depth understanding of sales strategy and merchandising techniques.
-OMVIC Certified
Overview
2
2
years of professional experience
Work History
Inbound Sales Agent
Bell
07.2023 - 11.2023
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Set and achieved company defined sales goals.
- Built positive rapport with customers and proposed various products.
- Worked with multiple means of communication within fast-paced environment.
- Educated customers on product and service benefits, explaining features and answering questions.
- Utilized sales techniques to build customer interest and close sales.
- Adjusted sales scripts to better target needs of specific individuals, increasing sales numbers.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Senior Integration Tester
HCL Technologies
07.2022 - 04.2023
- Liaised with software developers to coordinate production issues and opportunities for improvement.
- Directed teams completing regression tests to support successful product development stages.
- Recommended system modifications to improve efficiency, reliability and performance.
- Planned and estimated test activities to determine effort needed to validate quality of product under test.
- Wrote and executed effective functional tests and carried out exploratory testing to assess product performance.
- Met with quality assurance, developers and project managers to assess scope and sequence of project.
Parts Counter Sales Person
Danforth Auto Parts
10.2021 - 08.2022
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts for customers, repair shops, and service departments for customers.
Education
License Certificate - Omvic
Georgian College of Applied Arts And Technology
Barrie, ON11.2023
Associate of Applied Science - Electrical And Computer Engineering Technology (Automation And Instrumentation Option)
Seneca College of Applied Arts And Technology
North York, ON12.2022
High School Diploma -
Lester B. Pearson High School
Montréal-Nord, QC11.2019
Skills
- Inbound Sales
- Performance Metrics
- Customer Relationship Building
- Quality Assurance Standards
- Call Management Software
- Database Management Software
- Technical Writing
- Team Collaboration
- Troubleshooting and Resolution
- Vehicle Inspection
- Microsoft Office Suite
- Lead Generation
- Making Offers
- Client Analysis
Languages
English
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional
Bengali
Native or Bilingual
Timeline
Inbound Sales Agent
Bell
07.2023 - 11.2023
Senior Integration Tester
HCL Technologies
07.2022 - 04.2023
Parts Counter Sales Person
Danforth Auto Parts
10.2021 - 08.2022
License Certificate - Omvic
Georgian College of Applied Arts And Technology
Associate of Applied Science - Electrical And Computer Engineering Technology (Automation And Instrumentation Option)
Seneca College of Applied Arts And Technology
High School Diploma -
Lester B. Pearson High School
Similar Profiles
KAJAL KAUSHALKAJAL KAUSHAL
Retention Agent at BellRetention Agent at Bell
PAUL M. KINLEYPAUL M. KINLEY
Incident Manager at BellIncident Manager at Bell
Breanne MuscedereBreanne Muscedere
Sales Consultant at BellSales Consultant at Bell