Professional with strong foundation in social work principles, prepared for impactful contributions in support roles. Skilled in client advocacy, needs assessment, and resource coordination. Proven ability to collaborate effectively with multidisciplinary teams, adapt to evolving situations, and drive positive outcomes. Recognized for communication skills, empathy, and unwavering commitment to client well-being.
Overview
9
9
years of professional experience
Work History
Practicum Student
Manitoba Advocate for Children and Youth
09.2024 - Current
Conducted in-depth reviews of serious injury cases to evaluate services provided, and compliance with established care standards
Maintained strict confidentiality in handling sensitive case information, adhering to Child and Family Services Act regulations
Prioritized ethical standards and confidentiality to protect children and youths’ information
Utilized expertise in legislative frameworks, including the Child and Family Services Act when ensuring regulations were followed
Identified trends and gaps in services across cases, contributing to recommendations that promote safety and improved support services for those affected by serious injury
Produced detailed case documentation and reports using enhanced documentation accuracy.
Provided advocacy services for children, youth, and young adults across Manitoba, ensuring their access to designated services as outlined in The Advocate for Children and Youth Act.
Received, assessed, and prioritized requests for both case-specific and systemic advocacy services for children, youth, and young adults, individually or as a group, receiving designated services.
Utilized alternative dispute resolution strategies to provide advocacy support to children, youth, young adults, families, and community organizations, empowering them to develop their own advocacy strategies.
Provided alternative dispute resolution services for complex service delivery issues, leveraging program and service expertise to assist communities and organizations in developing their own advocacy strategies and systems.
Direct Support Worker
enVision Community Living
06.2019 - 01.2025
Efficiently administered medications according to each client’s prescribed care plan, ensuring accurate dosages and timely delivery to support health outcomes
Maintained detailed records of medication distribution and followed strict protocols for handling and documentation
Oversaw financial responsibilities, including budgeting, expense tracking, and resource allocation, to support efficient operation of care services
Implemented cost-effective practices to ensure responsible management of funds
Executed a range of scheduled tasks consistently and reliably, from routine daily care and housekeeping to weekly and monthly duties, contributing to a clean, organized, and supportive environment
Provided hands-on training to new team members, introducing them to organizational policies, care protocols, and best practices
Ensured new staff were well-prepared and confident in delivering high-quality care
Assisted clients with daily activities, including personal hygiene, grooming, mobility, and other essential tasks
Prioritized dignity and comfort in all interactions to foster a supportive and respectful atmosphere
Adhered closely to individualized care plans, consistently monitoring and addressing specific client needs
Worked collaboratively with healthcare professionals and family members to adapt care plans as necessary and support each client's well-being
Cashier/Gas Attendant
Freedom Foods LTD
07.2016 - 05.2021
Independently performed opening and closing procedures, including accurate cash register balancing, inventory restocking, and maintaining cleanliness to ensure a welcoming and organized environment for customers
Accurately took customer payment through cash and POS systems
Trained new employees on store procedures, customer service standards, and cash handling protocols, contributing to a well-prepared team and consistent service quality
Consistently provided friendly, knowledgeable service, effectively addressing customer needs and fostering a positive shopping experience
Recognized for creating a welcoming atmosphere that encouraged customer loyalty
Handled customer complaints professionally and efficiently, implementing solutions that met customer satisfaction while upholding company policies
Demonstrated precision in cash handling to minimize errors, ensuring accuracy in daily transactions and maintaining financial accountability
Education
Grade 12 Diploma -
Landmark Collegiate
Landmark, MB
Bachelor of Social Work (BSW) -
University of Manitoba
Winnipeg, MB
06.2025
Skills
Research
Professional ethics
Community resources
Client advocacy
Case records management
Crisis intervention
Case management
Social services
Client assessment
Trauma-informed care
Teamwork and collaboration
Problem-solving abilities
Training
First Aid/CPR Training, 03/01/23, 03/31/25
ASIST Training
Qualifications Summary
In-depth experience working with individuals with mental disabilities, as well as vulnerable persons.
Skilled in applying policies and procedures to support client care and improve outcomes.
Excellent analytical and problem-solving skills with the ability to use sound judgement.
Ability to work in a team environment or individually with minimal to no supervision.
Strong understanding of Indigenous culture, history and justice related issues.