Ariana Robles
Bakersfield
Summary
Results-driven professional with extensive experience in high-pressure dining environments. Demonstrates strong conflict resolution and active listening skills, enhancing team collaboration and service efficiency. Proven track record of improving customer satisfaction through effective communication and teamwork.
Overview
8
8
years of professional experience
Work History
Server
Olive Garden
Chatsworth
09.2021 - 10.2023
- Greeted customers, provided menu recommendations, and promoted daily specials to drive sales.
- Took and processed orders accurately using the point-of-sale system.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Assessed inventory levels and replenished supplies during shifts.
- Coordinated with restaurant staff to streamline operations and improve service efficiency.
Barista
Starbucks
Mission Hills
05.2019 - 08.2021
- Greeted customers and took beverage orders, offering tailored recommendations to enhance satisfaction.
- Delivered friendly customer service, fostering positive customer experiences.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Handled customer inquiries and resolved issues promptly.
- Operated cash registers and processed transactions accurately.
- Collaborated with team members to ensure efficient service flow.
- Maintained cleanliness and organization of the workspace and equipment.
- Organized workstations for quick task completion during peak hours, supporting efficient service delivery.
Crew Member
McDonald's
Granada Hills
03.2016 - 05.2019
- Delivered excellent customer service to enhance guest satisfaction and overall dining experience.
- Assisted customers with orders and addressed inquiries promptly.
- Took orders from patrons and input selections into store computer system.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained cleanliness of workstations and dining areas to ensure a welcoming environment for customers.
- Restocked supplies and ingredients to support kitchen operations.
- Executed opening and closing tasks, including workstation setup, surface cleaning, and supply restocking, to ensure smooth daily operations.
- Followed cash handling procedures during transactions accurately.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH05-2026
Skills
- Menu item knowledge
- Point of sale (POS) system operations
- Sanitation practices
- Upselling techniques
- Suggestive selling
- Task prioritization
- Time management
- Data analysis
- Team collaboration
- Conflict resolution
- Active listening
- Customer service excellence
- Table setting techniques
Timeline
Server
Olive Garden
09.2021 - 10.2023
Barista
Starbucks
05.2019 - 08.2021
Crew Member
McDonald's
03.2016 - 05.2019
Bachelor of Arts - Psychology
Southern New Hampshire University