Ariana Reyes
Victorville
Summary
Dynamic Patient Service Representative with expertise in HIPAA compliance and insurance verification at Family Health Center of San Diego. Proven ability to foster trust through empathetic communication and exceptional customer service. Bilingual in English and Spanish, adept at multitasking in fast-paced environments while ensuring patient satisfaction and confidentiality.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Family Health Center of San Diego
12.2011 - 05.2025
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Childcare Assistant
Our Lady of Guadalupe Parish School
06.2008 - 12.2011
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Built strong relationships with parents by providing regular progress updates and addressing concerns
- Monitored children's progress and identified areas of improvement.
- Supervised free play and other activities to keep children safe.
Education
Gender Studies
Health Science High And Middle College
San Diego, CA06-2011
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Critical Thinker
- Appointment scheduling
- Able to multi-task in a fast paced environment
- Bilingual English/Spanish
Timeline
Patient Service Representative
Family Health Center of San Diego
12.2011 - 05.2025
Childcare Assistant
Our Lady of Guadalupe Parish School
06.2008 - 12.2011
Gender Studies
Health Science High And Middle College
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