Summary
Overview
Work History
Education
Skills
Legal Experience
Timeline
Generic

Ariana Novela

Newport Beach (Relocating To Berkeley)

Summary

UC Berkeley Legal Studies graduate with experience supporting employment law matters through client intake, legal research, and case documentation. Strong analytical and organizational skills with the ability to manage complex information accurately and efficiently. Known for professionalism, attention to detail, and sound judgment in high-accountability environments.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

BrightCare Veterinary Group - Neurology & Imaging
Mission Viejo
06.2025 - Current
  • Resolved customer complaints using active listening and problem-solving skills.
  • Handled high call volumes while maintaining professionalism and courtesy.
  • Authored procedural documentation and training materials to standardize staff workflows and improve service consistency
  • Achieved Hyperbaric Oxygen Therapy (HBOT) certification to improve treatment capabilities.
  • Obtained Veterinary Radiology certification to advance diagnostic imaging skills.

Research Intern

Criminal Law and Justice Center
Berkeley
01.2025 - 05.2025
  • Conducted statutory and case law research on constitutional and institutional accountability issues to inform legal strategies
  • Reviewed court filings, public records, and agency reports to identify litigation-relevant trends impacting case outcomes
  • Produced structured legal memoranda that supported litigation strategy and informed institutional analysis
  • Maintained organized citation tracking systems to ensure research accuracy and traceability

Recreational Staff Lead

University of California Berkeley
Berkeley
08.2023 - 05.2025
  • Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
  • Engaged customers in conversation using effective interpersonal skills.
  • Collaborated with diverse coworkers to achieve goals and resolve issues related to products and services.

Legal Intake Specialist

Legal Aid at Work
Fresno
08.2023 - 01.2024
  • Conducted 20-30 structured client intake interviews monthly, gathering critical information on discrimination, retaliation, wage and hour violations, and wrongful termination claims to inform case strategy
  • Drafted formal intake memoranda summarizing factual records, potential causes of action, and evidentiary posture for attorney review
  • Collaborated with Director of Community Legal Services Program to evaluate case viability and determine appropriate case routing, enhancing overall program effectiveness
  • Initiated and documented case files, ensuring compliance with internal confidentiality and procedural standards to support efficient legal processing
  • Volunteered beyond formal term to support intake operations during high-volume periods

Education

Legal Studies - Minor in Human Rights

University of California, Berkeley
Berkeley, CA
05-2025

Skills

  • Customer Support
  • Customer Interaction
  • Conflict Resolution
  • Data Entry
  • Microsoft Office Suite
  • Problem solving
  • Multitasking

Legal Experience

  • Criminal Law and Justice Center, Berkeley, CA, Research Intern, 01/25, 05/25, Conducted statutory and case law research on constitutional and institutional accountability issues, Reviewed court filings, public records, and agency reports to identify litigation-relevant trends, Produced structured legal memoranda supporting litigation strategy and institutional analysis, Maintained organized citation tracking systems to ensure research accuracy and traceability
  • Legal Aid at Work, Fresno, CA, Legal Intake Specialist, 08/23, 01/24, Conducted 20-30 structured client intake interviews per month involving discrimination, retaliation, wage and hour violations, and wrongful termination claims, Drafted formal intake memoranda summarizing factual records, potential causes of action, and evidentiary posture for attorney review, Worked directly under the Director of the Community Legal Services Program to assess case viability and case routing, Managed case file initiation and documentation in compliance with internal confidentiality and procedural standards, Volunteered beyond formal term to support intake operations during high-volume periods

Timeline

Customer Service Representative

BrightCare Veterinary Group - Neurology & Imaging
06.2025 - Current

Research Intern

Criminal Law and Justice Center
01.2025 - 05.2025

Recreational Staff Lead

University of California Berkeley
08.2023 - 05.2025

Legal Intake Specialist

Legal Aid at Work
08.2023 - 01.2024

Legal Studies - Minor in Human Rights

University of California, Berkeley
Ariana Novela