Ariana Myers
Kingston,Canada
Summary
Experienced Client Service Manager with a strong background in the security industry, overseeing operations across both healthcare and non-healthcare sites. Skilled in managing client relationships, coordinating site logistics, supervising personnel, and ensuring compliance with safety and service standards. Known for delivering responsive, high-quality service and building strong partnerships with clients and internal teams. Adept at problem-solving in high-pressure environments and maintaining operatio...
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Service Manager
Paladin Security Group Ontario Ltd.
Kingston, Canada
01.2023 - Current
- Serve as the primary point of contact for clients across multiple healthcare and non-healthcare security sites, ensuring service quality and contract compliance.
- Supervise and support a team of security personnel, including scheduling, performance management, coaching, and conflict resolution.
- Conduct regular site visits and inspections to ensure adherence to operational procedures, site-specific protocols, and health & safety standards.
- Collaborate with clients to assess evolving security needs and tailor service plans accordingly.
- Respond promptly to client concerns or incidents, initiating investigations and corrective actions when necessary.
- Recruit, onboard, and train new security staff in line with company policies and site requirements.
- Maintain accurate documentation, including daily reports, incident logs, employee files, and scheduling records.
- Monitor staffing levels, manage employee scheduling, and coordinate coverage to prevent service disruptions.
- Ensure compliance with all industry regulations, company policies, and client-specific requirements.
- Liaise with operations and HR teams to support workforce planning, disciplinary actions, and site transitions.
Portfolio Resource Coordinator
Paladin Security Group Ontario Ltd.
Kingston, Canada
01.2022 - 01.2023
- Supported operational efficiency through workforce coordination, resource planning, and client site alignment.
Courier Coordinator & Scheduler
Paladin Security Group Ontario Ltd.
Kingston, Canada
01.2021 - 01.2022
- Managed scheduling logistics for mobile courier teams; ensured route efficiency and coverage.
Mobile Patrol Coordinator
Paladin Security Group Ontario Ltd.
Kingston, Canada
01.2020 - 01.2021
- Coordinated mobile patrol assignments, optimized patrol routes, and responded to site incidents.
Security Guard
Paladin Security Group Ontario Ltd.
Kingston, Canada
01.2016 - 01.2019
- Delivered on-site security services, incident response, and access control at various locations.
Education
Registered Massage Therapist -
Trillium College
01.2021
High School Diploma -
Holy Cross Secondary School
01.1998
Skills
- Microsoft Word
- Excel
- WinTeam
- Adobe
- Time Management
- Communication
- Teamwork
- Leadership
- Critical Thinking
- Client relationship management
- Service quality assurance
- Operational efficiency
Certification
- C.P.T.E.D. Training, 01/01/25
- Ontario Security License
- Smart Serve
Timeline
Client Service Manager
Paladin Security Group Ontario Ltd.
01.2023 - Current
Portfolio Resource Coordinator
Paladin Security Group Ontario Ltd.
01.2022 - 01.2023
Courier Coordinator & Scheduler
Paladin Security Group Ontario Ltd.
01.2021 - 01.2022
Mobile Patrol Coordinator
Paladin Security Group Ontario Ltd.
01.2020 - 01.2021
Security Guard
Paladin Security Group Ontario Ltd.
01.2016 - 01.2019
Registered Massage Therapist -
Trillium College
High School Diploma -
Holy Cross Secondary School
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