Ariana Hunter
Pittsburg
Summary
Dedicated Member Service Representative with a focus on customer satisfaction and relationship building. Skilled in escalation handling and financial transactions, enhancing service efficiency and ensuring compliance.
Overview
2027
2027
years of professional experience
Work History
Member Service Representative
San Francisco Fire Credit Union
2022 - Current
- Provided exceptional customer service to members, addressing inquiries and resolving issues promptly.
- Assisted members with account transactions and loan applications, ensuring compliance with credit union policies.
- Educated members on products and services, enhancing their understanding of available financial solutions.
- Collaborated with team to streamline processes, improving overall member satisfaction and service efficiency.
- Maintained accurate member records using CRM systems, supporting data integrity and operational effectiveness.
- Conducted routine audits of accounts to ensure accuracy and adherence to regulatory standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Event Coordinator
Nailed It Event Planning & Design
Concord, CA
01.2020 - 12.2022
- Coordinated logistics for events, ensuring seamless execution and adherence to timelines.
- Assisted in vendor selection and management, fostering strong relationships to enhance event quality.
- Developed detailed event proposals, aligning client visions with practical planning strategies.
- Managed registration processes, streamlining participant check-in and enhancing attendee experience.
- Oversaw budget tracking for multiple events, ensuring financial targets were met without sacrificing quality.
Solar Integration Specialist
Green Air, Inc. Air Conditioning And Heating
Concord, CA
12.2019 - 12.2022
- Collaborated with cross-functional teams to integrate HVAC systems into client projects.
- Developed and maintained documentation for system integration processes and procedures.
- Supported troubleshooting efforts for system malfunctions, enhancing operational efficiency.
- Analyzed technical specifications to ensure compliance with industry standards during installations.
- Coordinated training sessions for staff on new integration tools and software applications.
- Led initiatives to upgrade legacy systems, resulting in enhanced performance and reliability.
Education
Associate of Science - Dental Hygiene
Heald College
CA01.2007
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Account management
- Call center experience
- Escalation handling
- Document processing
Timeline
Event Coordinator
Nailed It Event Planning & Design
01.2020 - 12.2022
Solar Integration Specialist
Green Air, Inc. Air Conditioning And Heating
12.2019 - 12.2022
Member Service Representative
San Francisco Fire Credit Union
2022 - Current
Associate of Science - Dental Hygiene
Heald College