Ariana Grasgreen
Santa Barbara
Summary
Motivated professional with several years of management experience in various industries. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
10
10
years of professional experience
Work History
Guest Relations Specialist
Vacation Rentals of Santa Barbara
07.2024 - Current
- Provide exceptional customer service to guests, ensuring a positive and memorable experience
- Respond promptly and professionally to guest inquiries, concerns, and complaints via text, email, and online travel agency messaging platforms
- Communicate effectively with team members via Slack
- Contribute to the resolution of escalated guest issues by liaising between management and customers
- Process payments and resolve billing discrepancies or disputes by working closely with the finance department
- Maintain accurate records of guest interactions using CRM software
- Participate in regular training sessions to enhance product knowledge and improve customer service skills
- Demonstrated cultural sensitivity when interacting with international guests from diverse backgrounds
Market Staff
Penryn Orchard Specialties
08.2024 - Current
- Unload produce and set up displays at two weekly farmers markets
- Cut fruit samples, and explain differences in varieties to customers
- Process cash and electronic payments
- Complete inventory and sales reports
Market Manager
Peacock Family Farms
05.2019 - 12.2023
- Responsible for the smooth operation of three weekly farmers markets
- Created visually appealing produce displays and informed customers of unique ways to use merchandise
- Increased revenue to exceed sales goals by creating and implementing effective sales strategies
- Maintained current and cultivated new wholesale accounts in greater LA area through use of interpersonal communication skills and product knowledge
- Acquired produce from central CA and safely stored and delivered goods with use of work truck
- Mentally calculated sales totals and handled both cash and electronic transactions
- Calmly assisted high volumes of customers while building rapport to encourage repeat visits
CSA Packer
Farm Cart Organics
04.2020 - 02.2022
- Using printed lists, gathered produce and grocery items, paying close attention to adjustments and add-ons
- Carefully packed items, combining add-ons with the appropriate sized farm box determined by customer membership
- Trained new employees on working and safety protocols
- Performed quality assurance tests on all outbound products
- Kept to a strict timetable to ensure deliveries were made on time
Retail Manager
TJ's Organic Provisions
09.2015 - 06.2018
- Managed crew of ten to successfully operate cannabis dispensary in accordance with state law
- Generated and ensured the implementation of SOPs for daily operations and specific tasks
- Screened resumes, interviewed, hired and provided onsite training to all new employees
- Provided safe environment for all staff to address worries and promptly and efficiently handled their concerns
- Created protocols for new delivery service
- Monitored multiple databases to keep track of all company inventory in compliance with state mandated tracking system
- Created new sales initiatives and reward programs to increase revenue
- Performed daily cash counts, prepared tills, bank deposits, and change orders
- Kept up to date with and informed employees of ever-changing industry laws, ensuring the store operated compliantly
- Reviewed and finalized employee timesheets, performed employee evaluations
- Recommended and thoroughly explained variety of cannabis products to both new and experienced customers in one of the first recreationally legal cannabis dispensaries in Oregon
Assistant Manager
We Want the Funk
10.2022 - 12.2023
- Established positive atmosphere and ensured guest satisfaction by providing exceptional customer service
- Trained front-of-house staff on all restaurant policies and procedures to meet high standards of safety and service
- Identified potential problems and quickly determined the best solution for all involved parties
- Reconciled daily cash and credit transactions to maintain accurate records
- Safely closed the restaurant, ensuring all machinery and electronics were off and all doors and windows locked
Server
Oku
07.2019 - 08.2020
- Welcomed guests as they arrived, determined best seats according to preference and upcoming availability using Open Table to check reservations
- Guided guests through a family style Japanese menu, making appropriate wine, beer and sake pairing and suggested food items best suited for a variety of dietary restrictions
- Entered and customized orders using Aloha POS system
- Bussed and sanitized all surfaces in accordance with CDC guidelines
Server
Ikaros
07.2018 - 01.2019
- Trained new employees
- Ensured optimal guest experience by seating guests, taking orders, serving food and drinks, and removing dishware promptly and with a positive attitude
- Handled cash and credit transactions, balanced register, ran nightly sales reports
Education
B.S. - Anthropology
University of Oregon
Eugene, OR06.2012
Skills
- Customer account management
- Payment processing
- Logistics planning & scheduling
- Inventory tracking and management
- Google Workspace, Slack, CRM proficiency
- Data tracking, reporting, and process optimization
Timeline
Market Staff
Penryn Orchard Specialties
08.2024 - Current
Guest Relations Specialist
Vacation Rentals of Santa Barbara
07.2024 - Current
Assistant Manager
We Want the Funk
10.2022 - 12.2023
CSA Packer
Farm Cart Organics
04.2020 - 02.2022
Server
Oku
07.2019 - 08.2020
Market Manager
Peacock Family Farms
05.2019 - 12.2023
Server
Ikaros
07.2018 - 01.2019
Retail Manager
TJ's Organic Provisions
09.2015 - 06.2018
B.S. - Anthropology
University of Oregon