Ariana Garcia
Pomona
Summary
Dynamic Front End Supervisor at El Super Market with a proven track record in enhancing customer satisfaction and streamlining operations. Expert in cash handling and problem-solving, I successfully implemented process improvements that reduced wait times and fostered loyalty through exceptional service. Skilled in multitasking and effective communication, I drive team performance and operational excellence.
Positive, reliable, and proactive individual with strong understanding of customer service and team leadership. Possesses skills in managing staff, overseeing daily operations, and ensuring high level of customer satisfaction. Committed to enhancing store performance and creating positive shopping experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front End Supervisor
El Super Market
11.2023 - Current
- Supervised front-end operations, ensuring efficient customer service and compliance with company policies.
- Trained and mentored staff on cash handling procedures and customer engagement techniques.
- Fostered strong communication between front-end team and other departments, improving overall store operations.
- Implemented process improvements that enhanced checkout efficiency and reduced wait times for customers.
- Resolved customer complaints effectively, maintaining positive shopping experiences and fostering loyalty.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
Education
High School Diploma -
Glen A Wilson High School
Hacienda Heights, CASkills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Cash handling
- Multitasking and prioritizing
- Customer service management
- Scheduling and Time-tracking
Certification
- [Operations Management Development] [2025]
Languages
Spanish
Full Professional
Timeline
Front End Supervisor
El Super Market
11.2023 - Current
High School Diploma -
Glen A Wilson High School