Ariana Feria
Upland
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
4
4
years of professional experience
Work History
Customer Service Associate- Food Services
TopGolf Restaurant
04.2024 - Current
- Delivered superior customer service by managing guest inquiries, resolving concerns, and ensuring a seamless experience in a high-volume, fast-paced environment.
- Coordinated with internal teams to support smooth operations and align with organizational goals, demonstrating strong communication and multitasking abilities..
- Collected and analyzed guest feedback to identify service improvement opportunities, enhancing customer satisfaction and loyalty.
- Demonstrated strong problem-solving skills by addressing and resolving escalated concerns promptly and professionally.
Real Estate Administrative Assistant
Licensed Real Estate Broker
02.2021 - Current
- Maintained an accessible and comprehensive database of property listings, client contacts, and transaction records for easy retrieval and reference by team members.
- Managed a high volume of incoming calls, emails, and walk-in inquiries with professionalism and prompt attention, ensuring no opportunities were missed.
- Increased agent productivity by coordinating property showings, open houses, and client appointments.
Hospitality Specialist
Chick-Fil-A Restaurants
06.2021 - 11.2023
- Assisted in onboarding and training new team members, promoting adherence to company policies and enhancing service quality.
- Monitored and responded to guest feedback to identify opportunities for improvement, demonstrating strong problem-solving and conflict-resolution skills.
- Supported administrative tasks, including daily reporting, cash reconciliation, and compliance with health and safety standards.
- Consistently demonstrated strong organizational skills by prioritizing tasks, managing time effectively, and ensuring alignment with business objectives.
Education
No Degree - Business Administration
Mt. San Antonio College
Walnut, CA06-2026
Skills
- Customer service
- Problem resolution
- Quality assurance
- Complex Problem-solving
Timeline
Customer Service Associate- Food Services
TopGolf Restaurant
04.2024 - Current
Hospitality Specialist
Chick-Fil-A Restaurants
06.2021 - 11.2023
Real Estate Administrative Assistant
Licensed Real Estate Broker
02.2021 - Current
No Degree - Business Administration
Mt. San Antonio College
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