Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Ariana Ezzati

Toronto,Ontario

Summary

Fast-learner adept at memorizing menu details and specialty items for enhanced dining experience. Noted for prompt attention and respectful demeanor. Observant server with many years of experience facilitating fantastic dining experiences. Food industry veteran with experience seating guests. Celebrated for wide skillset and positive attitude. Motivated as a server/waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Bar Server

Golden Break Billiard & Lounge
02.2020 - 03.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Server

Take One Karaoke
11.2018 - 04.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.

Volunteer Caterer

Earl Haig Secondary School
09.2015 - 06.2016
  • Served and prepared appropriate portions of food for school events
  • Cleaned and organized work space for a safe work environment
  • Managed disposal and quantity of waste food
  • Worked in a team setting in order to maintain an efficient workflow
  • Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Set up and disassembled food service stations, equipment and furniture per contract specifications.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
  • Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
  • Observed federal and local kitchen safety regulations to prevent food borne illnesses.
  • Created numerous appetizer, entree and dessert options to enable creation of customized menus.
  • Set up and broke down kitchen for service.
  • Participated in food tastings and taste tests.

Retail Sales Associate

Scholar’s Choice
10.2010 - 07.2012
  • Welcomed and greeted guests to make them feel comfortable
  • Informed guests of specials and menu changes
  • Dedicated to ensuring customer satisfaction by remaining accessible and friendly
  • Thorough knowledge of menu and food offerings
  • Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
  • Cleaned and reset tables promptly and efficiently for the next working day
  • Delivered food and beverages from kitchen and bar to guests in a timely matter
  • Always being mindful of sanitation and safety considerations when handling food
  • Maintained clean service areas.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.

Sales Associate

Four Seasons Health
01.2009 - 01.2012
  • Greeted all guests in a courteous and respectable way
  • Ensured high levels of customer satisfaction through excellent sales services
  • Assessed customers needs and provided assistance and information on product features
  • Remained knowledgeable on products offered and discussed available options
  • Maintained high level of cleanliness around the workplace.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

Bachelor of Arts - Psychology

York University
Toronto, Ontario
08.2020

Skills

  • Excellent Customer Service Skills
  • Food Safety Practices
  • Multitasking Skills
  • Outgoing Personality
  • Communication Skills
  • Table Setting and Bussing
  • Responsible Alcohol Service
  • Food Running
  • Money Handling
  • Food Service
  • Table Setting
  • Dining Area Maintenance
  • Food Safety Standards
  • Food Handling
  • Food and Beverage Service
  • Food Sales and Promotion
  • Wine and Liquor Service
  • Team Player
  • Food Station Setup
  • Sales Expertise
  • Food Preparation and Safety
  • Transactions and Cash Handling
  • Menu Recommendations
  • Relationship Building
  • Adaptable and Flexible
  • Food Inspection
  • Food and Beverage Upselling
  • Cool Under Pressure
  • Cleaning and Sanitizing
  • Ability to Lift 30 Pounds
  • Food Safety Understanding
  • Guest Relations Management
  • Warm and Friendly

Accomplishments

  • Achieved helping serve customers through effectively helping with any task asked or needed .
  • Achieved serving alcoholic beverages with accuracy and efficiency by double checking how many drinks they've had and if they're age acceptable.
  • Brought in many new customers by providing outstanding, friendly customer service.
  • I have a strong aptitude for building positive relationships and effectively interacting with others.
  • I've shown great attention to detail and documented challenges and played an instrumental role in finding and implementing solutions.

Certification

Smart Serve Certificate, 05/2018

Languages

English
Native or Bilingual
French
Professional Working
Korean
Professional Working
Persian
Limited Working

Timeline

Bar Server

Golden Break Billiard & Lounge
02.2020 - 03.2023

Server

Take One Karaoke
11.2018 - 04.2021

Volunteer Caterer

Earl Haig Secondary School
09.2015 - 06.2016

Retail Sales Associate

Scholar’s Choice
10.2010 - 07.2012

Sales Associate

Four Seasons Health
01.2009 - 01.2012

Bachelor of Arts - Psychology

York University

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Ariana Ezzati