Ariana Duenas
San Lorenzo
Summary
Dynamic customer service professional with proven leadership at Panera Bread, excelling in team collaboration and training. Bilingual and detail-oriented, I take initiative and effectively resolved customer inquiries to enhance service quality, contributing to a positive team environment. Skilled in CRM software and transaction processing in managing interactions between cafe operations with current or potential customers. I prioritize tasks to ensure operational efficiency and guaranteed to contribute strongly with enthusiasm, charismatic communication skills, and an exemplary work ethic.
Overview
5
5
years of professional experience
Work History
Cafe / Customer Service Team Leader
Panera Bread
02.2022 - Current
- Assisted team in resolving customer inquiries and complaints efficiently.
- Provided support in training new staff on company policies and procedures.
- Collaborated with colleagues to ensure consistent delivery of quality service.
- Learned and utilized customer relationship management (CRM) software effectively.
- Contributed to maintaining positive team dynamics through effective communication.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Led by example through consistently maintaining excellent performance standards.
- Collaborated with management to develop strategies aimed at improving overall team performance.
Cashier /Food Expeditor
Burger King
07.2020 - 01.2021
- Processed customer transactions accurately and efficiently in high-volume environments.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Handled cash register operations, ensuring secure cash management throughout shifts.
Education
Bachelor of Arts - Psychology
San José State University
San Jose, CA05-2026
Associate of Arts - Psychology And Social & Behavioral Sciences
Merritt College
Oakland, CA05-2024
High School Diploma -
Arroyo High
San Lorenzo, CA06-2022
High School Diploma - Medical Assistant Course Certificate
Regional Occupational Program (ROP)
Hayward, CA06-2022
Skills
- Customer service
- Reliability
- Team leadership / collaboration
- Coaching and mentoring
- Training and development
- Quality assurance
- Transaction processing
- Attention to detail
- Multitasking and organization
- Active listening
- Relationship building
- Task prioritization
Languages
Spanish
Professional Working
Timeline
Cafe / Customer Service Team Leader
Panera Bread
02.2022 - Current
Cashier /Food Expeditor
Burger King
07.2020 - 01.2021
Bachelor of Arts - Psychology
San José State University
Associate of Arts - Psychology And Social & Behavioral Sciences
Merritt College
High School Diploma -
Arroyo High
High School Diploma - Medical Assistant Course Certificate
Regional Occupational Program (ROP)
Graduated with Honors at Merrit College with my Associate of Arts Degree
- Maintained and received degree with a 4.0 GPA throughout my 2-year college journey at 19 years of age
- Committed to learning and overcoming obstacles in workplace, academic, and social environments
- Growth and perseverance was made along the way, allowing the strive for personal goals to be applied in workplace settings