Compassionate Certified Nursing Assistant with a proven track record at The Meadows of Napa Valley, delivering exceptional patient-focused care. Skilled in vital sign monitoring and implementing safety precautions, I foster positive relationships with patients and families, ensuring dignity and comfort while enhancing overall care quality. Reliable team player dedicated to improving patient outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
The Meadows of Napa Valley
03.2023 - Current
Provided high-quality personal care services
provided patient dignity
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Reduced fall incidents by implementing safety measures.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Built rapport with patients and families, providing emotional support during difficult times.
Assisted nurses with wound care procedures ensuring proper healing processes took place.
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Enhanced patient comfort by providing compassionate, one-on-one care during daily activities
Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
Lead Bank Teller
Redwood Credit Union
01.2018 - 04.2023
Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
Streamlined teller operations for improved efficiency and reduced wait times.
Managed high-volume transactions during peak periods while maintaining composure under pressure.
Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
Implemented security measures to protect bank assets, reducing instances of fraud and theft.
Assisted customers with account inquiries, resolving issues promptly and professionally.
Led team of tellers to exceed sales goals through cross-selling products and services.
Answered inquiries regarding checking and savings accounts and other related products.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Maintained friendly and professional customer interactions.
Assisted customers with banking needs and inquiries.
Educated customers on online banking and mobile banking applications.
Cross-sold credit cards, loans and other bank products.
Referred customers to other banking departments for specialized services.