Ariana Castellon
Norwalk
Summary
Detail-oriented phlebotomist skilled in patient care and specimen processing. Proven ability to adhere to safety protocols while managing high-volume tasks efficiently. Committed to delivering quality service and enhancing patient experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Phlebotomist
PIH Health Hospital - Whittier
Whittier, CA
12.2025 - 06.2026
- Collected blood samples using various techniques and equipment to ensure accuracy.
- Maintained sterile environment by adhering to safety protocols and infection control standards.
- Assisted patients in understanding procedures, alleviating anxiety through effective communication.
- Processed laboratory requisitions, ensuring timely delivery of samples to appropriate departments.
- Documented patient information and sample details accurately in electronic health records system.
- Packaged and shipped specimens to central lab daily.
- Organized daily work based on collection priority.
Call Center Representative
OptumHealth
La Habra, CA
02.2022 - 09.2025
- Managed high-volume inbound calls to resolve customer inquiries efficiently.
- Utilized CRM software to track interactions and ensure accurate record-keeping.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Trained new representatives on call handling procedures and system navigation.
- Analyzed call data to identify trends and recommend enhancements for service quality.
Education
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA06.2022
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Fast Pace Environment
Certification
- CPT - Certified Phlebotomy Technician
- Licensed Phlebotomist
Languages
Spanish
Timeline
Phlebotomist
PIH Health Hospital - Whittier
12.2025 - 06.2026
Call Center Representative
OptumHealth
02.2022 - 09.2025
High School Diploma -
Santa Fe High School