Ariana Ayala
Moreno Valley
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Front Desk Agent/Night Shift Supervisor
Westward Look Resort
12.2020 - 02.2022
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Executive Supervisor/Hotel Front Desk Supervisor
Holiday Inn Express
07.2017 - 10.2020
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Education
High School Diploma -
Riverside County of Education Academy
Moreno Valley, CA06.2020
Timeline
Front Desk Agent/Night Shift Supervisor
Westward Look Resort
12.2020 - 02.2022
Executive Supervisor/Hotel Front Desk Supervisor
Holiday Inn Express
07.2017 - 10.2020
High School Diploma -
Riverside County of Education Academy
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