Ariana Arroyo
Atwater
Summary
Behavioral health professional with over 10 years of experience supporting individuals, youth, and families with mental health, substance use, and housing needs. Skilled in case management, crisis intervention, and care coordination across medical and community systems.
Known for building strong, trusting relationships and engaging individuals who are often difficult to reach. Experienced in comprehensive assessments, care planning, and advocating for access to essential services. Bilingual in English and Spanish, with a strong commitment to supporting diverse communities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Care Manager
Turning Point Community Program
Modesto, CA
08.2025 - Current
- Provide hands-on case management and support to individuals facing complex challenges, including mental health, substance use, and homelessness
- Build strong, trusting relationships with members who are often hesitant to engage, meeting them where they are and supporting them at their own pace
- Conduct field-based outreach to connect individuals to services and ensure continuity of care
- Coordinate care across multiple systems, including medical providers, behavioral health services, housing programs, and community resources
- Support members in navigating healthcare, securing stable housing, and accessing substance use treatment services
- Advocate for members in medical, housing, and legal settings to ensure their needs are understood and addressed
- Provide crisis support and de-escalation during high-stress situations while maintaining a calm and supportive approach
- Trained in overdose response, including administration of Narcan
- Complete comprehensive assessments and develop individualized care plans under clinical supervision, ensuring services are tailored to each member's needs
- Maintain timely, accurate documentation while managing a high caseload and prioritizing urgent needs
Case Manager/Peer Mentor II
Central Star Behavioral Health
Modesto, CA
07.2020 - 06.2025
- Provided case management and peer support to children and youth (ages 4-18) enrolled in a Full Service Partnership (FSP) program
- Utilized lived experience to build trust, engagement, and support recovery
- Supported family involvement, including participation in family meetings and collaboration when appropriate
- Supported clients during crisis through de-escalation and emotional support
- Advocated for clients and families to help them access services and overcome barriers
- Maintained accurate and timely documentation in compliance with program requirements
- Experienced in crisis intervention, including risk assessment, safety planning, and following appropriate protocols for individuals in crisis
ISFC Lead Support Counselor
Creative Alternatives
Turlock, CA
08.2015 - 03.2020
- Provided direct support and supervision to youth in a structured ISFC program, ensuring safety, stability, and daily functioning
- Build strong relationships with youth experiencing behavioral and emotional challenges, using a trauma-informed approach
- Supported development of life skills, coping strategies, and positive behaviors
- Collaborated with therapists, social workers, and treatment teams to support overall treatment goals
- Assisted with family involvement and communication when appropriate to support overall treatment plan goals
- Managed crisis situations using de-escalation techniques and followed proper safety protocols.
Child Care Worker I
Creative Alternatives
Turlock, CA
12.2014 - 08.2015
- Provided direct care and supervision to children in a structured residential setting, ensuring safety and stability
- Supported daily routines, behavior management, and development of positive coping skills
- Assisted with crisis situations using de-escalation techniques and followed established safety protocols
- Maintained accurate documentation, including daily logs and incident reports
- Collaborated with staff and outside agencies to support overall care and treatment goals
- Built positive, supportive relationships with youth to promote trust and engagement
Education
Associate of Science - Criminal Justice
Brightwood College
Salida02-2012
Skills
- Case Management and Care Coordination
- Comprehensive Assessments and Care Planning
- Crisis Intervention, Risk Assessment, and Safety Planning
- Behavioral Health and Substance Use Support
- Field-based Outreach and Client Engagement
- Multidisciplinary Team Collaboration
- Resource Navigation and Client Advocacy
- Trauma-Informed Care and De-escalation
- Full Service Partnership Experience
- Narcan (Naloxone) Administration and Overdose Prevention
- HIPAA Compliance and use of Releases of Information
- Bilingual Communication (English/Spanish)
- Strong written communication and organizational skills, including accurate documentation and caseload management
Accomplishments
- Recognized by leadership for high-quality care planning; care plans were used as examples for training and staff development
- Selected for audit review with documentation and case file organization identified as a strong example of program standards
- Consistently demonstrate strong attention to detail, compliance, and quality in documentation and service delivery
Certification
Certified Medi-Cal Peer Support Specialist
(CalMHSA)
Active | Issued March 2023 | Expires March 2027
Timeline
Lead Care Manager
Turning Point Community Program
08.2025 - Current
Case Manager/Peer Mentor II
Central Star Behavioral Health
07.2020 - 06.2025
ISFC Lead Support Counselor
Creative Alternatives
08.2015 - 03.2020
Child Care Worker I
Creative Alternatives
12.2014 - 08.2015
Associate of Science - Criminal Justice
Brightwood College